Customer Service Advisor

Jago Consultants; Salisbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local accident repair centre near Salisbury is seeking a Bodyshop Advisor. This role involves ensuring high customer satisfaction, managing client inquiries, and performing administrative duties. Ideal candidates will have previous experience in a similar role and possess strong organizational skills. A full driving license is required, and the ability to work under pressure is essential. Salary is negotiable depending on experience.

Qualifications

• Previous experience as a Bodyshop Advisor, Administrator, or Controller.
• Confident with strong understanding of workshop processes and team management.
• Full driving license is required.
• Able to work under pressure in a busy bodyshop environment.

Responsibilities

• Meet & Greet customers, offer drinks, handle inquiries.
• Load new notifications and contact clients.
• Keep database up to date with communications and notes.
• Book clients in for repairs.
• Perform various admin tasks related to job conversion rates and compliance.

Skills

Customer service skills

Understanding of workshop processes

Team management

Organizational skills

Job description

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I am working with an Accident Repair Centre near Salisbury who are currently seeking a Bodyshop Advisor.

Job Role – Bodyshop Service Advisor

Job Location – Near Salisbury

Salary – Negotiable depending on experience

You will ensure the highest level of customer satisfaction and care at all times for vehicle repair. Always delivering an excellent experience to all, whether internal or external customers.

Main duties for Bodyshop Advisor include:

• Meet & Greet customers, offer drinks, handle inquiries
• Load new notifications and contact clients
• Keep database up to date with communications and notes
• Book clients in for repairs
• Perform various admin tasks such as updating online portals, sending update spreadsheets to work providers, creating weekly data on CSI complaints, job conversion rates, and conducting pre- and post-sweep checks, GDPR compliance
• Maintain reception standards, capture data for minor retail work, upload images to Autoflow, liaise with estimators, document damages, and update the database

About you:

• Previous experience as a Bodyshop Advisor, Administrator, or Controller
• Confident with a strong understanding of workshop processes and team management
• Full driving license
• Able to work under pressure in a busy bodyshop environment