One Stop - Customer Service Assistant

One Stop; Blyth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail chain in Blyth is seeking a Customer Service Assistant to provide excellent service and support store operations. Key responsibilities include serving customers, maintaining store appearance, and managing feedback. Candidates should demonstrate strong communication skills and a commitment to teamwork. Flexible working options are available.

Benefits

Flexible working options

Discounts and savings schemes

Medical support and insurance

Qualifications

• Previous experience in customer service preferred.
• Ability to work in a fast-paced environment.
• Flexibility to work part-time or job share.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback through surveys.
• Maintain a clean and organized store environment.

Skills

Customer service

Effective communication

Team collaboration

Job description

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One Stop - Customer Service Assistant, Blyth

Client: One Stop

Location: Blyth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: a6fb47298fcb

Job Views: 17

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

One Stop • Blyth Northumberland • Apply by 16-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

You will play an important role in daily store operations, focusing on customer service and store presentation, while actively seeking ways to improve service through feedback and coaching.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety and following training.
• Participating in seasonal, community, and charity events.
• Understanding store performance and contributing to profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately.
• Following security procedures and safety equipment protocols.
• Following the think 25 policy for age-restricted products.
• Responding to assistance calls and explaining actions to customers.
• Maintaining a clean and organized store environment.
• Potentially managing shifts in absence of supervisors.
• Following all training for safety and legal compliance.

If the store has a Post Office Local, duties include managing daily operations of the post office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to suit individual needs, including part-time, job sharing, and other flexible patterns. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including cash machines, Post Office, Parcelshop, bill payments, lottery, vending, and more.

Part of Tesco since 2003, our stores are supported from three distribution centers. We aim to be conveniently located and serve local communities.

Please Note

We only recruit individuals who have passed the school leaver’s age. Benefits include discounts, savings schemes, insurance, medical support, flexible working options, and more.