Customer Service Representative

William Hill; Richmond; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading betting company in Richmond is looking for customer-focused individuals to join their retail team. You will engage with customers, process bets, and ensure an exceptional customer experience while promoting safer gambling. This role offers flexible hours, career development opportunities, and various benefits including a performance bonus and 28 days of holiday.

Benefits

Flexible hours

Annual pay review and performance bonus

28 days holiday (pro rata)

Paid birthday day off

Subsidised travel for roles based in London

Discounts in shops, cinemas, holidays

Qualifications

• Must be 18 years or older due to legal requirements.
• Strong passion for customer service is essential.
• Ability to build relationships with customers and provide excellent service.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Champions safer gambling practices.
• Supporting shop managers with all required activities.

Skills

Customer service

Interpersonal skills

Empathy

Job description

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Client:

William Hill

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fc74020169eb

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities we serve. If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and may include evening and weekend work

What's in it for you? We offer a range of benefits including:

• Flexible full and part-time hours
• Annual pay review and performance bonus
• 28 days holiday (pro rata)
• Paid birthday day off
• Subsidised travel for roles based in London
• Matching pension contributions up to 4%
• Discounts in shops, cinemas, holidays
• Career development opportunities

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for customer service
• Strong interpersonal and empathy skills