Customer Care Manager jobs in United Kingdom

Job Title: Customer Development Manager
Location: Field-based
Job Length: Permanent
Working Hours: 37.5
Competitive Salary with extensive benefits:

Monthly product allowance – alcoholic & non-alcoholic options available
Private Medical options
Life Assurance
Company bonus scheme
Access to 24/7 GP services
Enhanced pension contribution
Generous holiday (inc bank holidays)
Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. Access to a range of high street discounts

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

As a Customer Development Manager, you will be the primary point of contact for customers in our exciting growth channel. You'll lead strategic negotiations and develop comprehensive account plans to drive growth in volume, profit, and market share. With full P&L responsibility for both Soft Drinks and Beer business within your assigned accounts, you'll collaborate across functions to deliver exceptional results while building strong customer relationships with key accounts such as Shell, Rontec, EG On the Move, and Park Garages.

• Develop and execute customer-specific strategic plans aligned with channel goals to achieve share, revenue, and trading contribution targets
• Manage full P&L accountability for the Soft Drinks and Beer business, including building investment plans that ensure maximum ROI on allocated budgets
• Establish robust customer contact strategies to identify and unlock new growth opportunities in a channel already showing strong momentum
• Monitor account performance, adjust tactics as needed, and drive cross-functional collaboration to ensure business objectives are met
• Conduct regular outlet visits to gain market insights, assess execution quality, and support team development
• Identify and implement innovative ways of working to strengthen Route-to-Market relationships
• Lead strategic negotiations and develop comprehensive account plans to drive sustainable business growth

• Strong interpersonal and communication skills with proven ability to build lasting customer partnerships
• Demonstrated understanding of trade investment and budgetary management
• Robust commercial acumen to develop effective propositions and strategic account plans
• Track record in account management with P&L, volume, and profit forecasting capabilities
• Growth mindset with confidence to challenge the status quo and drive commercially sound outcomes
• Ability to foster inclusive environments, support team members, and act as a brand ambassador
• Decisive action-taker who embraces continuous learning and improvement

Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.

Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.

We look forward to receiving your application.