One Stop - Customer Service Assistant

One Stop; Salisbury; On-site; GBP 18,000 - 22,000; Full time

Job summary

A retail chain located in Salisbury is seeking a Customer Service Assistant to provide excellent service and support store operations. You will be responsible for customer interactions, stocking shelves, and maintaining the store environment. Ideal candidates will possess strong communication skills and a passion for helping customers. Flexible working arrangements are supported.

Benefits

10% discount at One Stop

Discounts at Tesco and Tesco Cafe

Exclusive discounts and savings schemes

Retirement Savings Plan

Life Assurance

Private Medical Insurance (if applicable)

Qualifications

• Experience in a retail environment is beneficial.
• Ability to work under pressure.
• Commitment to customer satisfaction.

Responsibilities

• Serving customers and providing excellent service.
• Stocking shelves and maintaining store appearance.
• Processing payments and managing shifts.

Skills

Customer service

Communication

Teamwork

Job description

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One Stop - Customer Service Assistant, Salisbury

Client: One Stop

Location: Salisbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 420542adfb7b

Job Views: 15

Posted: 12.08.2025

Job Description:

One Stop, Salisbury — Apply by 14-May-2025

About the role

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As customer satisfaction is our priority, you will seek ways to improve service through on-the-job coaching and feedback.

You will help ensure the store is a safe place to work and shop.

You will be Responsible For:

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety protocols learned during training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for correct payment.
• Following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-checkouts.
• Maintaining a clean and organized store environment.
• Occasionally managing shifts in absence of supervisors.
• Following all safety and legal training.

If this store has a Post Office Local, duties include managing daily operations of the Post Office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during your application.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services including groceries, cash machines, Post Office, parcel services, bill payments, and more.

We are a subsidiary of Tesco, operating independently from our support center in Brownhills, Walsall.

Please Note

Applicants must be above the school leaver age. Check your country’s age requirements.

Colleague Benefits:

• 10% discount at One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance and health services
• Exclusive discounts and savings schemes
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options