Customer Service Representative

William Hill; Holyhead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable betting and gaming company is looking for a Customer Service Representative in Holyhead. The role involves welcoming customers, processing bets, and providing excellent service. Candidates should be 18+, passionate about customer service, and possess strong interpersonal skills. The position offers flexible hours, performance bonuses, and career development opportunities.

Benefits

Annual pay review and performance bonus

28 days holiday (pro rata)

Paid birthday day off

Subsidised travel

Matching pension contributions up to 4%

Discounts in shops, cinemas, holidays

Career development and training opportunities

Qualifications

• Must be 18+ due to legal requirements.
• Strong passion for customer service.
• Excellent interpersonal and empathy skills.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Demonstrate use of betting terminals.
• Build relationships and provide excellent customer service.
• Champion safer gambling at all times.
• Support managers with shop displays and operations.

Skills

Customer service passion

Interpersonal skills

Empathy

Job description

Social network you want to login/join with:

Customer Service Representative, Holyhead

Client:

William Hill

Location:

Holyhead, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

1077826f57b3

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

People don’t just come here to place bets, they come for the experience. As a Customer Service Representative, you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first and engaging with the communities we serve. If you’re a people person, you’ll love working here. We provide support, training, and encouragement to help you build a career that elevates your skills, with incentives to keep you motivated. By investing in you, we raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as needed

Working Patterns:

• Shops operate between 8am-10pm, Monday to Sunday
• Shifts are on a rota basis and may include evenings and weekends

What's in it for you?

• Full and part-time hours available
• Annual pay review and performance bonus
• 28 days holiday (pro rata)
• Paid birthday day off
• Subsidised travel (London roles)
• Matching pension contributions up to 4%
• Discounts in shops, cinemas, holidays
• Career development and training opportunities

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for customer service
• Strong interpersonal and empathy skills