One Stop - Customer Service Assistant

One Stop; Dereham; On-site; GBP 20,000 - 22,000; Full time

Job summary

A leading convenience store chain in Dereham is seeking a passionate Customer Service Assistant to join their team. In this role, you will provide exceptional customer service, maintain store operations, and contribute to an inclusive work environment. Responsibilities include stocking shelves, processing payments, and managing shifts as needed. The ideal candidate will thrive in a fast-paced setting and demonstrate strong communication skills. Flexibility is supported to accommodate various life situations.

Benefits

10% discount in One Stop

10% discount at Tesco

20% discount on F&F Clothing

Life Assurance

Flexible working options

Qualifications

• Passion for customer service and ability to communicate effectively.
• Ability to work in a fast-paced environment.
• Understanding of store policies and safety procedures.

Responsibilities

• Serve customers and provide excellent customer service.
• Stock shelves and maintain store appearance.
• Process payments and manage shifts if needed.

Skills

Customer service

Teamwork

Communication

Job description

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Client:

One Stop

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

bf27936dedef

Job Views:

25

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

One Stop • 39 Norwich Road, Dereham, Norfolk • Apply by 04-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the daily operations of our store by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

The customer is at the heart of everything we do, so you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing training to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living the company values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the ‘think 25’ policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all safety and legal training.
• If applicable, handling Post Office operations and passing background checks.

Flexible Working

We welcome discussions about flexible working arrangements to support your needs, whether you are starting your career, caring for others, nearing retirement, or other life situations.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other with respect
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, parcel services, bill payments, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note

We only recruit individuals who have passed the school leaver’s age. For details, check your country’s school leaver age.

Colleague Benefits

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile and exclusive deals
• 20% off insurance products at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Discounted health plans and other exclusive savings
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options