Customer Service Advisor

People Solutions Group; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable staffing firm in Maidstone is seeking a Customer Service Advisor to ensure customer satisfaction and deliver high-quality service. This role involves liaising with customers, solving problems, and providing ongoing support. Ideal candidates will have previous customer service experience and a pleasant, helpful attitude. The company offers a supportive work environment and opportunities for growth.

Benefits

Free parking

Friendly supportive team

Qualifications

• Previous customer service experience essential, ideally in an office environment.
• Ability to liaise with customers ensuring high-quality service.
• Pleasant and helpful attitude towards all internal and external customers.

Responsibilities

• Liaise with customers to ensure satisfaction and quality service.
• Receive and record enquiries accurately on a computerized system.
• Investigate customer issues and resolve them within guidelines.
• Develop communication lines between the organization and customers.
• Advise customers on suitable alternative products and place orders.

Skills

Excellent communication

Problem solving

PC literacy

Planning and organization

Ability to work on own initiative

Job description

Social network you want to login/join with:

People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent on a permanent basis.

This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.

• Free parking
• Friendly supportive team

Day to Day Duties

• To liaise with customers on all aspects of the business of the organisation to ensure customer satisfaction and a high-quality service are maintained at all times
• Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the organisation
• Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the customer service guidelines and standing financial instructions.
• Identify customers' unsatisfied lines and action in accordance with individual customer requirements.
• Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
• Liaise with customers and manage return requests, making decisions on the time-scale, value, suitability and possible reallocation of the same, within customer service guidelines
• Investigate missing orders and where necessary authorise customer credit's or declines within a given limit
• Develop the relationship and lines of communication between the organisation and customers
• Advise customers of suitable alternative products and place orders where necessary on their behalf
• Support inventory in managing all stock levels by targeting and contacting potential customers
• PC literate
• Previous customer service experience is essential ideally in an office environment
• Work on own initiative
• Problem solving
• Good communication
• Good planning and organisation
• Confidence
• Pleasant, helpful attitude to all internal and external customers

Training

• Training is provided and ongoing support throughout

Apply

• This client values its workers and provides an excellent work environment
• If you are looking for high-paying, reliable work, click below to apply today or get in touch with our recruitment team to find out more

People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process