Customer Service Advisor

Adecco; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Advisor in Birmingham. This role involves providing support through phone, email, and social media during a busy season. Key qualifications include effective communication and problem-solving skills. The temporary contract offers full-time hours. Training is provided to ensure success from the start.

Benefits

Valuable experience

Supportive team environment

Qualifications

• A confident communicator with a warm, professional telephone manner.
• Someone who stays calm under pressure.
• Previous experience in customer service or telephony roles.
• Computer literate and multitasking skills.

Responsibilities

• Chatting with customers via various channels.
• Resolving queries and complaints with empathy.
• Promoting services and spotting opportunities.
• Using systems to track journeys and process refunds.

Skills

Confident communicator

Calm under pressure

Previous customer service experience

Proactive problem-solver

Job description

We're Hiring! Customer Service Advisors

Based in Birmingham

Hours between 8:00am and 6:00pm, Monday to Friday (40 hours per week)

£12.21 per hour

Interviews to be held W/C 11th August 2025

Temporary ongoing contract (Approx. 8-9 Weeks)

Start Date: Monday 18th August 2025

Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment and love the buzz of solving problems and making someone's day better? If so, we'd love to welcome you on-board as a Customer Service Advisor!

? What's the Role All About?

As a Customer Service Advisor, you'll be the friendly voice and helpful hand supporting our Midlands customer base during the busy back-to-school season. You'll be handling inbound calls, emails, and social media messages - answering questions, resolving issues, and making sure every customer feels valued and supported.

This is your chance to shine in a role where no two days are the same, and your efforts truly make a difference!

? What You'll Be Doing

Chatting with customers via phone, email, and social media - offering top-notch support and solutions.
Resolving queries and complaints with empathy, speed, and professionalism.
Promoting services and spotting opportunities to up-sell (in a helpful, non-pushy way!).
Using systems to track journeys, process refunds, and award compensation where needed.
Keeping up to date with products and services so you can be a true expert.
Escalating serious issues and helping us spot patterns to improve service.
Supporting displaced customers and helping them get back on track.

? What We're Looking For

A confident communicator with a warm, professional telephone manner.
Someone who stays calm under pressure and can handle tricky situations with grace.
Some previous experience in customer service, contact centres, or telephony roles.
Computer literate and comfortable multitasking across different systems.
A proactive problem-solver with a "can-do" attitude.
Reliable, punctual, and ready to represent the brand with pride.

? Why Join Us?

Be part of a supportive, energetic team that values your input.
Gain valuable experience in a well-established organisation.
Enjoy a dynamic role where your work has real impact.
Training provided to set you up for success from day one.Sound like a bit of you?!

Apply now with your UP TO DATE CV and help us deliver exceptional service to our customers during one of the busiest and most exciting times of the year!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Info

Job Title:

Customer Service Advisor

Company:

Location:

Birmingham, West Midlands

Posted:

Aug 8th 2025

Closes:

Sep 8th 2025

Sector:

Customer Services

Contract:

Temporary

Hours:

Full Time

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