Customer Service jobs in Spain

Ontime Group is looking for a dedicated Filipino Coordinator with a medical background to join our team at Doctor OnTime. In this role, you will act as a point of contact for patients and healthcare providers, coordinating appointments, and ensuring smooth communication within our healthcare services.

Responsibilities:

1. Coordinate patient appointments and follow-up schedules for medical consultations
2. Assist in managing patient records and ensure all information is accurate and up-to-date
3. Serve as a liaison between patients and medical staff to facilitate effective communication
4. Provide information about services, treatments, and procedures to patients
5. Help navigate insurance plans and billing inquiries
6. Support the administration in medical office tasks, including filing and documentation
7. Ensure that the clinic operates smoothly by managing logistics and appointment scheduling
8. Convey patient feedback and concerns to the medical team effectively

Requirements:

1. Medical background is required (healthcare-related fields)
2. Prior experience as a Coordinator in a healthcare or medical environment is preferred
3. Strong organizational and multitasking skills
4. Excellent verbal and written communication skills
5. Proficient in using office software, including MS Office and medical record systems
6. Ability to work well under pressure and handle sensitive information with discretion
7. Empathetic and patient-centric approach, with strong customer service skills
8. Fluency in English; knowledge of Filipino languages is an advantage
9. Team player with a proactive attitude towards problem-solving

Salary + Visa and Medical Insurance