Customer Service jobs in United Arab Emirates

We are looking for Technical Operation Coordinator cum Stock Controller. This job is related to domestic logistics and technical support.

• Job title: Technical Operations Coordinator/ Officer
• Job Ref: OPS-TCO-221015
• Salary: 5,000-6,000 AED
• Opening: 1
• Career Level: Middle – Senior
• Location: Dubai International City – UAE
• Related Industry: Industrial weighing scales, measuring instruments, instrumentation & process control, industrial automation.

Scope of work

• Sales order delivery fulfillment, coordination, and supervision:
  • Material arrangements Supervision.
  • Coordinating with couriers and drivers.
  • Coordinating with customers on time of delivery, gate pass, documentation, payment collection, and special procedures instruction.
  • Supervising the timeline for the delivery with high standards.
• Coordination and monitoring of technical jobs/works related to:
  • Production, installation, and calibration.
  • Troubleshooting, repair, testing, and service.
• Maintaining technical manuals, instructions, and guidance.
• Handle stock control.
• Customer service:
  • Handle technical support with customers by phone or email.
  • Coordinate, Support, and handle technical information required from manufacturers, suppliers, and internal technical team.
• Prepare cost sheet, BOM, and BOQ for technical works.
• Basic IT knowledge of Computer software setup, and peripherals connection.
• Very good knowledge of Word, Excel, and Outlook.

Qualification

• More than 3 years of hands-on experience in technical works, operations coordination, and supervision in weighing scales or instrumentations, or automation products.
• Must be from a trading or contracting companies background.
• Should be an Engineering degree holder.
• Skilled and experienced in customer after-sales service and customer technical support.
• Basic skilled in basic computer software setup.
• Skilled and experienced in MS Word, Excel, and Outlook.
• To read and understand technical & civil drawings.
• Experience certificate/s related is required (for all experienced applicants)
• Able to understand our products and services in a very short period
• Should have an overall awareness of mechatronics products
• University/ Diploma degree preferably as an Engineer in Mechatronics, Instrumentation, or Industrial Electronics
• Fluent in English with a clear accent
• Professional/Excellent in business communication, ethics, etiquette
• Minimum typing speed: 25WPM
• Highly disciplined and organized to meet all requested works by the stakeholders with excellent results and performance
• Must be: Fast learner, confident personality, 100% physically fit

References

• All information provided in your application or CV must be accurate and carefully selected.
• Candidates should be able to provide any required references, supporting documents, certificates, or letters
• Candidates should be able to pass a pre-employment assessment test on the mentioned or required skills

How to Apply

• Submit Your Application via Email: Send your application to jobs@petrame.com
• Complete the Online Application Form: For a preferred method of submission, click the ‘Apply for this job’ button below to fill out and submit the official online application form.