Guest Services Associate

Miral Experiences; Abu Dhabi; On-site; AED 24,000 - 36,000; Full time

Job summary

An established industry player in leisure experiences is seeking enthusiastic individuals for a guest-facing role. This position is vital in creating memorable experiences for visitors by providing exceptional service and ensuring smooth entry into the parks. Responsibilities include welcoming guests, managing ticket sales, and handling cash transactions, all while maintaining a friendly demeanor. Ideal candidates will possess strong customer service skills and a genuine passion for engaging with guests. Join a dynamic team dedicated to enhancing guest satisfaction in a vibrant environment that promises to be both rewarding and fun.

Qualifications

• 1+ year experience in customer service or guest-facing roles.
• Basic computer knowledge and ability to engage guests.

Responsibilities

• Welcome guests and provide information about rides and services.
• Sell tickets and manage cash transactions efficiently.
• Ensure guest safety and handle emergency situations.

Skills

Customer Service

English Proficiency

Cash Handling

Flexibility

Guest Engagement

Education

Higher Secondary or Equivalent

Tools

Point of Sale (POS) System

Tablet for Guest Surveys

Job description

This is a guest facing role which ensures that all guests who visit our leisure facilities enter the parks with ease and are provided with exceptional guest care.

The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.

Responsibilities:

1. Welcome guests in a friendly and professional manner
2. Engage each guest as a unique individual and listen attentively to their requests
3. Manage and maintain queue lanes efficiently
4. Sell tickets and other products via a computerized Point of Sale (POS) system
5. Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
6. Balance cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
7. Maintain awareness and adherence to company’s cash handling policies
8. Maintain knowledge and awareness of ongoing promotions
9. Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
10. Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
11. Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
12. Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
13. Efficiently manage all guest services operational areas
14. Manage lost and found counter according to company’s lost and found policy
15. Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
16. Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
17. Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
18. Fondly bid farewell to all guests exiting the park
19. Participate in any evacuation (drill or real) if necessary

Minimum Requirements:

1. Higher secondary or equivalent
2. Minimum 1-year operational experience in a guest or customer service setting
3. English proficiency (spoken & written)
4. Basic computer knowledge
5. Ability and genuine willingness to entertain/engage guests
6. Flexibility
7. High levels of respect and integrity

Desirable:

1. Theme park/water park experience
2. Cash handling experience
3. Arabic, Russian, Farsi or Chinese proficiency