Customer Service Associate jobs in United States

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. • Identify and assess customers' needs to achieve satisfaction. • Resolve customer issues efficiently while maintaining a positive attitude and company tone. • Process orders, returns, refunds, and other transactions as required. • Maintain detailed records of customer interactions and update CRM systems. • Collaborate with internal teams (sales, operations, technical) to ensure fast resolution of issues. • Provide accurate, valid, and complete information by using the right tools and resources. • Follow communication procedures, guidelines, and policies. • Contribute to continuous improvement of service quality through customer feedback.

• High school diploma or Bachelor’s degree preferred. • Min 1 year of experience in a customer-facing role (call center, retail, support desk, etc.). • Strong verbal and written communication skills in English (Arabic is a plus). • Ability to remain calm and empathetic in high-pressure situations. • Proficiency with CRM software, helpdesk tools (e.g., Zendesk, Freshdesk), or Microsoft Office. • Strong problem-solving and organizational skills.