Customer Relationship Unit Supervisor Jobs In Dubai | MetLife
Customer Service Supervisor Job Description
We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.
To ensure success you need to employ prudence and tact in interacting with others and be focused on customer and staff retention. Preferred candidates are able to perform to a high level of accuracy, and are meticulous and organized.
We are seeking customer-oriented individuals with a strong track record of success in sales to join our company as Customer Engagement and Customer Value Specialists. As a team supervisor, you will be responsible for leading the team who is managing our relationship with customers and enhancing our overall customer experience.
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Customer Service Supervisor Responsibilities:
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Assisting customer service staff with duties where required.
- Training staff in areas of customer service and company policies.
- Managing cashier coverage and customer flow to ensure proficient customer service.
- Monitoring and authenticating returns, exchanges, and voids.
- Investigating and solving customer service complaints.
- Assisting with the development and implementation of service policies, and explaining these to staff and customers.
- Maintaining documentation pertaining to customer service department activities.
- Performing additional duties where needed.
- Goal setting for the team
- Coach and mentor team members to achieve their goals
- Keep track of progress in terms of KPIs
- Maintain the high standard of servicing
- Building a strong relationship with the new and existing clients.
- Educating clients about various insurance policies
- Communicating with the clients and maintaining a good rapport with them.
- Explain various insurance policies and products to potential and existing clients, guiding them toward the best coverage
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Customer Service Supervisor Requirements:
- High school diploma, GED, or suitable equivalent.
- 2+ years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
- Available to work shifts.
- Bachelor’s degree in sales, marketing, or related field. (MBA is a plus)
- 5- 8 years experience in a similar role.
- Experience with managing a team
- Excellent written and verbal communication skills in English (Arabic is a plus)
- Ability to manage a team of 10 members
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