Retail Store Manager jobs in South Africa

Job Location : Durban, KwaZulu-Natal, South Africa

Application Deadline : July 02, 2026

• Dis-Chem Pharmacies has opportunities available for Store Managers for their Midlands/North Coast stores. To be responsible for the overall store profitability.
• Ensure compliance with the brand values of the company in all aspects in store.

• Grade 12/ Matric
• Minimum of 5 years’ Retail Store Management experience
• Computer literate – MS Office
• Willing and able to work retail hours

• Diploma or Advanced Certificate in Management or BCom Degree, Retail Management Diploma or relevant Commercial qualification
• Minimum 2 years’ experience in Unisolv / SAP / Qlikview. Previous experience with Kronos

• Assist with the Budget preparation and maintenance within the store.
• Allocating store funds and defining financial objectives.
• Maintaining statistical and financial records.
• Responsible for all banking functions related to the store including making bank deposits, filling change requirements, etc. including all cash held on site.
• Optimise the store's profitability.
• Participate in daily operational and sales activities to achieve customer service and business growth objectives.
• Oversee pricing and stock control.
• Ensure all expense related items are controlled and managed within budget.
• Ensure all expense related stock is adjusted to the correct GL accounts on a monthly basis.
• Ensure the ordering and monitoring of expense related items within the store.
• Total management of store inventory, including but limited to planning, implementation, investigation and reporting on all store inventory counts.
• Manage and ensure the daily ordering of stock and maintain correct stock levels.
• Oversee the preparation, coordination and management of stock takes on a Bi-annual basis.
• Oversee the management the store shrinkage, stock flow to the floor and consumables expense within store targets.
• Analyse and interpret trends to facilitate planning.
• Oversee the Investigation of negative GP values in the store and take appropriate actions to identify and rectify controllable errors.
• Investigate and verify manual purchases processed against the business unit.
• Minimise, investigate, correct, and report on business unit negative stock on hand.
• Minimise, investigate, and report on business unit dormant stock.
• Analyse dormant stock reports for heads of department to investigate and rectify.
• Ensure the physical stock in all storage locations balances with the inventory ledger in SAP.
• Daily management of out-of-stock, to ensure maximum stock on the shelves.
• Manage goods in transit as directed by standard operating procedures
• Ensure store achieves set sales targets, including but not limited to health, beauty and FMCG.
• Work closely with all head of departments to ensure targets are met.
• Ensure promotions are effectively executed.
• Coordinate with other stores to share knowledge, plan promotional activities, or achieve goals.
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Determine all profit and sales objectives and design effective strategies to maintain inventory levels at all times and manage all work according to store policies and procedures.
• Propose innovative ideas to senior management to increase market share.
• Develop business strategies to raise our customers’ pool, expand store traffic, and optimise profitability.
• Take personal responsibility to ensure that all merchandisers adhere to Dis-Chem Merchandising standards.
• Ensure that Promotional stock and Displays are planned, implemented, and maintained at least 24 hours before promotions break.
• Adhere to all labelling, pricing and layout standards and ensure that merchandisers adhere to these standards.
• Approve promotional materials and displays.
• Maintain outstanding store condition and visual merchandising standards.
• Plan and implement shop merchandising, layout, and the customer traffic flow as to maximise sales, customer satisfaction, appearance, and brand image.
• Take complete control and manage the store cash resources, daily takings and banking in compliance with company operating procedures.
• Manage tender discrepancies that include value of negatives, value of auto receipts, balancing of returns and value of dormant.
• Ensure balancing of floats and manage all store float discrepancies.
• Review the reconciliation of daily takings to turnover to ensure it balances.
• Ensure transaction integrity throughout the branch by effective monitoring, implementation, and evaluation of adherence of company internal control procedures.
• Ensure the accuracy and completeness of branch transactions.
• Manage cashier service levels and cashier productivity rates.
• Control overtime and casual spend.
• Sign off and investigation of run ends daily.
• Following of cash collections procedures as detailed in the standard operating procedures.
• Manage price overrides to ensure it is kept to a minimum.
• Entirely commit to ensuring that the store provides an above expectation customer service experience, in adherence to company policies and procedures.
• Resolve customer problems in a timely manner.
• Address customer and employee satisfaction issues promptly and in person.
• Develop professional relationships with all customer contacts.
• Ensure high levels of customer’s satisfaction through excellent service.
• Ensure that staff follows company policies and procedures as detailed in the standard operating procedures.
• Ensure that the customer request system is operational and actioned daily.
• Ensure that the accurate manual processing of points to customer accounts.
• Report and encourage new loyalty signups continuously.
• Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures.
• Manage store personnel including guiding and supporting them with training, mentoring and development.
• Monitoring, evaluating, and coaching performance; staffing, scheduling, prioritising and delegating tasks.
• Ensure that employees receive planned training and request feedback from employees whom attended training.
• Manage the performance management process and ensure that personal development plans are adhered to.
• Take total ownership of the workforce management system (KRONOS) within the business units, including master data management and transactional management.
• Ensure the implementation and execution of the company’s performance management system, as directed by company policy.
• Manage the day-to-day Human Recourse administration including but not limited to leave, hours of work and scheduling.
• Equip and grow employees and junior management into more senior positions.
• Effectively convey knowledge to your team.

• Store retail admin and management experience, relating to receiving, capturing, till operations, cash office and customer service
• Strong command of the English language
• Basic financial skills - GP, mark-up, VAT, etc.
• Effective interaction with suppliers, management, reps and staff
• Strong analytical skills and time management
• Strong interpersonal and communications skills
• Basic computer skills (Word, Excel, PowerPoint and Outlook)
• Numerical skills.
• SAP, UNISOLV & SuccessFactors.

• Basic IR and management training
• Basic accounting knowledge
• Portrayal of leadership

• Willing and able to work retail hours
• Local travelling – valid driver’s license and own reliable transport
• South African Citizen
• Clear credit and criminal records

• Market related salary
• Medical aid
• Provident fund
• Staff account

Closing Date 02 July 2026