Store Manager

Boardroom Appointments; George; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail management company in South Africa seeks a skilled Retail Store Manager. The role focuses on leading operations, managing staff, and ensuring excellent customer service. Candidates should have a diploma in Business Administration or related fields, along with extensive experience in retail sales and marketing. This position requires strategic planning and the ability to foster relationships with customers. Compliance with safety and legal standards is crucial for maintaining the store's reputation and operations.

Qualifications

• 5 years experience in Retail Sales and/or Marketing.
• Up to 3 years at a Supervisory/Managerial level.

Responsibilities

• Create strategic plans to achieve operational objectives.
• Ensure availability of merchandise and services.
• Marketing merchandise through promotions and analysis.

Skills

Retail Sales

Marketing

Customer Service

Strategic Planning

Education

Diploma in Business Administration / Sales / Marketing

Job description

Qualifications

• Diploma in Business Administration / Sales / Marketing
• Experience: 5 years experience in Retail Sales and/or Marketing, with up to 3 years at a Supervisory/Managerial level.

Major Responsibilities and Key Results Areas

Retail Store Management

• Contributes to creating and recommending strategic plans and reviews to achieve operational objectives and day-to-day operations of the store.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and others who understand service requirements.
• Ensures availability of merchandise and services by approving contracts and maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional sales promotions; authorizing clearance sales; studying trends.
• Markets merchandise by studying advertising, sales promotions, display plans, and analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements.
• Completes store operational requirements by scheduling and assigning employees and following up on work results.

Compliance

• Operates within controls and procedures to ensure the integrity of The Company.
• Identifies and monitors risks within own department and area of responsibility.
• Assists in maintaining a risk register, reporting discrepancies or areas of concern to management.
• Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful, and irregular expenditure.
• Provides a safe working environment, adhering to Health, Safety, and Environmental procedures, ensuring they are understood and practiced by the team at all times.
• Maintains a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.

Customer Service Management

• Maintains effective working relationships with customers (both internal and external) to provide the highest quality of services.
• Represents The Company in meetings with relevant stakeholders.