Assistant Store Manager

Clicks Group; Kempton Park; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company is seeking an individual to assist the Store Manager in managing daily store operations in Kempton Park. The ideal candidate will help ensure profitability through effective management of financial indicators and deliver high customer service standards. Requirements include a Matric certificate and 1-3 years of retail experience. This permanent position offers a market-related remuneration package.

Qualifications

• Matric/Grade 12 is essential.
• Business and/or Retail Management Diploma is desirable.
• 1 to 3 years experience in a retail environment is essential.

Responsibilities

• Assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators.
• Deliver high standards of customer service consistently, ensuring adherence to customer service principles.
• Ensure effective people management, development and alignment in store to build capacity.
• Drive compliance to all in-store processes, policies, and procedures.
• Present the image and behavior of management that the company aspires.

Skills

Managing service and performance

Basic retail industry principles

Selling and interpersonal skills

Interacting with customers

Stock Management

Communication and analytical skills

Literacy and numeracy skills

Conflict and dispute management skills

Managing, training and presenting to staff

Ability to speak English and preferably one other official language

Education

Matric/Grade 12

Business and/or Retail Management Diploma

Job description

Position Summary

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Location: Kempton Park

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.

Job Description

Job Objectives

• To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
• To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.
• To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.
• To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.
• To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.

Minimum Requirements

Qualifications and Experience

• Matric/Grade 12 (essential).
• Business and/or Retail Management Diploma (desirable).
• 1 to 3 Years experience in a retail environment (essential).

Skills, Abilities And Job Related Knowledge

• Managing service and performance.
• Basic retail industry principles.
• Selling and interpersonal skills.
• Interacting with customers.
• Stock Management.
• Communication and analytical skills.
• Literacy and numeracy skills.
• Conflict and dispute management skills.
• Managing, training and presenting to staff.
• Ability to speak English and preferably one other official language.

Essential Competencies

• Deciding and Initiating Action.
• Leading and Supervising.
• Planning and Organising.
• Delivering Results and Meeting Customer Expectations.
• Adapting and Responding to Change.
• Coping with Pressures and Setbacks.
• Achieving Personal Work Goals and Objectives.
• Adhering to Principles and Values.