Senior Store Manager

Pedros Chicken; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A busy restaurant chain in Pretoria is seeking a motivated individual for operational management. The role involves overseeing the restaurant's operations, ensuring quality standards are met, and managing staff and customer relations. Candidates should have at least 3 years of experience in restaurant or fast-food service, strong management and organizational skills, and proficiency in customer service. This position offers the opportunity to drive operational excellence and contribute to our continued growth.

Qualifications

• Minimum 3 years related experience required in restaurant or fast-food service.
• GAAP experience and knowledge is advantageous.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and procedures are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and motivate staff to meet targets.
• Conduct daily opening and closing procedures.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service skills

Good verbal communication skills

Problem-solving skills

Job description

We are currently recruiting for our high-performing and busy Pedros store in Pretoria. This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.

duties and responsibilities:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

requirements:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills