Relief Store Manager

Mambos Storage & Home (Pty) Ltd; Pretoria; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company seeks a Retail Store Relief Manager to oversee store performance in the Gauteng region. This role involves managing day-to-day operations, leading teams across multiple sites, and ensuring compliance with store policies. Ideal candidates are experienced in retail management and possess strong skills in people management, stock control, and customer service. The position offers opportunities for professional growth within a dynamic and growing retail brand.

Benefits

Professional growth opportunities

Dynamic work environment

Leadership impact on store performance

Qualifications

• Proven experience as a Retail Store Manager or Relief Manager.
• Strong knowledge of retail procedures and stock control.
• Adaptable and results-driven with strong organizational skills.

Responsibilities

• Manage daily store operations and performance.
• Lead stores during management absences and challenges.
• Ensure compliance with company policies and operational standards.
• Drive customer service standards across all stores managed.

Skills

People management

Stock control

Risk management

Customer service

Organizational skills

Communication

Problem-solving

Job description

Overview

Retail Store Relief Manager – Plastics & Homeware

Location: Pretoria / Johannesburg (Gauteng Region)

Base Store: Pretoria

Employment Type: Full-Time

Reports To: Area Manager

Are you a hands-on retail leader who can manage a store independently and provide operational support across multiple sites when needed? This is an exciting opportunity for a Retail Store Relief Manager to be based at a home store while roaming between stores in the Pretoria and Johannesburg area to support operations, stabilise performance, and lead store teams where required.

This role is perfect for someone who is strong in people management, stock control, risk management, and customer service, and who thrives on variety and operational challenges in a growing plastics and homeware retail brand.

Key Responsibilities

Store Operations & Performance

• Manage the day-to-day operations and overall performance of your base store and any store you are supporting.
• Step in to lead stores during management absences, peak periods, or operational challenges.
• Ensure consistent implementation of company policies, procedures, and operational standards.
• Report store performance, risks, and operational matters to the Area Manager.

People Management

• Lead, supervise, and support store staff at the base store and any relief stores.
• Manage staff scheduling, attendance, and productivity, ensuring teams deliver results.
• Provide coaching, guidance, and support to employees.
• Address performance, conduct, and disciplinary matters in line with company procedures.

Stock Management & Control (Core Focus)

• Maintain accurate stock levels through receiving, replenishment, and rotation.
• Conduct stock takes, cycle counts, and variance investigations.
• Minimise shrinkage, damages, and losses through strong controls and team accountability.
• Ensure correct pricing, merchandising, and product availability.

Risk Management & Compliance

• Identify and mitigate operational, financial, and stock-related risks.
• Ensure compliance with loss prevention, health & safety, and security procedures.

Customer Service & Store Performance

• Drive consistent customer service standards across all stores you manage or support.
• Identify opportunities to enhance customer experience and store performance.

Reporting & Administration

• Complete accurate store reporting, people records, stock records, and administrative controls.

Key Performance Indicators (KPIs)

• Stock Accuracy: Maintain 98% or higher stock accuracy.
• Shrinkage: Kept within company-approved targets.
• Sales Performance: Meet or support stores in achieving monthly sales targets.
• Gross Margin: Maintain planned margins through effective stock control.
• Customer Service: Improved customer feedback and satisfaction scores.
• Compliance: 100% adherence to operational, risk, and safety procedures.
• Operational Stability: Smooth handovers and improved store performance during relief periods.

Requirements

• Proven experience as a Retail Store Manager or Relief Manager.
• Strong knowledge of people management, stock control, and retail procedures.
• Willingness and ability to roam between stores in the Johannesburg / Pretoria area when required.
• Hands-on, adaptable, and results-driven.
• Strong organisational, communication, and problem-solving skills.
• Valid driver’s license and reliable transport (advantageous).

Why Join Us?

• Opportunity to lead teams, manage stores, and provide regional support.
• A dynamic role offering variety, responsibility, and professional growth.
• Be part of a growing plastics and homeware retail brand where your leadership directly impacts store performance.

If you are a results-driven retail manager who thrives on operational challenges, people management, and supporting multiple sites, we would love to hear from you.