Senior Store Manager

Pedros; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A local restaurant chain in Pretoria is seeking a motivated restaurant manager to oversee operations and ensure high-quality service. The ideal candidate has at least 3 years of experience in the fast-food or restaurant sector and possesses strong management and customer service skills. Responsibilities include managing stock control, addressing customer complaints, and optimizing profitability. Join a dynamic team and contribute to maintaining operational excellence.

Qualifications

• Minimum 3 years of related experience in restaurant or fast-food service required.
• GAAP experience and knowledge is advantageous.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards of food and operating procedures are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and meet sales and GP% targets.
• Manage staff including discipline and work rosters.
• Ensure compliance with health and safety regulations.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service skills

Problem-solving skills

Verbal communication skills

Job description

We are currently recruiting for our high-performing and busy Pedros store in Pretoria. This opportunity is ideal for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent service while supporting our continued growth and operational excellence.

DUTIES AND RESPONSIBILITIES:

• Overseeing overall operation of the restaurant/take‑away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/take‑away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take‑away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS:

• Restaurant and Fast‑Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge – Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem‑solving skills