1 906

Customer Service Agent jobs in South Africa

Quality Assurance Specialist – Customer Experience Champion

CXP are now part of the Huntswood Group

KwaZulu-Natal
On-site
ZAR 200,000 - 300,000
30+ days ago
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Truck Parts Sales Exec (OEM, SAP Expert)

University of Fort Hare

Johannesburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Branch Banking Sales Consultant

The Recruitment Council

Umhlanga Rocks
On-site
ZAR 300,000 - 400,000
30+ days ago

Legacy Estate Planning Sales Consultant

The Recruitment Council

Waterkloof
On-site
ZAR 300,000 - 500,000
30+ days ago

Citrus Key Account Manager – Northern SA

Agricruitment Limited

Letsitele
On-site
ZAR 200,000 - 300,000
30+ days ago
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Hybrid Outbound Wine Sales Consultant

Managed People Solutions

KwaZulu-Natal
Hybrid
ZAR 200,000 - 300,000
30+ days ago

Senior IT Account Manager — Enterprise Growth (Cape Town)

Believe Resourcing

Cape Town
On-site
ZAR 300,000 - 400,000
30+ days ago

Senior Commercial Insurance Account Executive

The Recruitment Council

Cape Town
On-site
ZAR 300,000 - 600,000
30+ days ago
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Travel-Ready Truck & CV Sales Executive

Bonafide Human Capital Pty (Ltd)

Durban
On-site
ZAR 300,000 - 500,000
30+ days ago

Retail Sales Exec: Grow Market Share & Earn Commission

Milton Resourcing

Johannesburg
On-site
ZAR 200,000 - 300,000
30+ days ago

Retail Sales Exec: Grow Market Share & Earn Commission

Milton Resourcing

Durban
On-site
ZAR 200,000 - 300,000
30+ days ago

Junior Sales Executive

Milton Resourcing

Durban
On-site
ZAR 200,000 - 300,000
30+ days ago

Manager: Sales - BUCO Nelspruit

The Building Company

Mbombela
On-site
ZAR 200,000 - 300,000
30+ days ago

Sales Consultant (PG09/10): SanlamConnect: East Coast Region:Umhlanga

Sanlam

Umhlanga Rocks
On-site
ZAR 300,000 - 400,000
30+ days ago

Truck Sales Executive - Durban

Bonafide Human Capital (Pty) Ltd

Durban
On-site
ZAR 300,000 - 500,000
30+ days ago

Junior Sales Executive

Milton Resourcing

Johannesburg
On-site
ZAR 200,000 - 300,000
30+ days ago

EMEA Customer Success Manager: Growth & Onboarding

Approvalmax Limited

Cape Town
On-site
ZAR 500,000 - 700,000
30+ days ago

Insurance Growth & Sales Consultant

The Legends Agency

Polokwane
On-site
ZAR 300,000 - 400,000
30+ days ago

Senior Key Account Manager — Luxury Retail & Global Growth

The Legends Agency

Cape Town
On-site
ZAR 600,000 - 850,000
30+ days ago

Remote Account Executive for Voice AI, Uncapped Commission

The Legends Agency

Cape Town
Remote
ZAR 300,000 - 450,000
30+ days ago

Strategic Customer Success Manager - Growth & Renewal

SEIDOR

Johannesburg
On-site
ZAR 600,000 - 800,000
30+ days ago

Global Relocation Account Executive

The Legends Agency

Wes-Kaap
On-site
ZAR 300,000 - 400,000
30+ days ago

Remote Account Executive - Voice AI, Uncapped Commission

The Legends Agency

Wes-Kaap
Remote
ZAR 1,032,000 - 1,377,000
30+ days ago

National Fire System Sales Consultant — Commission & Travel

The Legends Agency

Cape Town
On-site
ZAR 200,000 - 300,000
30+ days ago

Strategic Key Account Manager – Health Supplements (Gauteng)

The Legends Agency

Johannesburg
On-site
ZAR 200,000 - 300,000
30+ days ago

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Quality Assurance Specialist – Customer Experience Champion
CXP are now part of the Huntswood Group
KwaZulu-Natal
On-site
ZAR 200 000 - 300 000
Full time
30+ days ago

Job summary

A leading financial services group in KwaZulu-Natal is seeking a Quality Assessor to enhance quality performance and ensure regulatory compliance. Responsibilities include monitoring service interactions, providing feedback, and developing quality standards. The ideal candidate should have a Grade 12 certificate, strong analytical skills, and a background in financial services. This role promises to foster teamwork and exceeds customer expectations.

Qualifications

  • Must have a clear HR record.
  • Internal employee of Huntswood with Close Brothers or OVO QA.
  • Experience in call monitoring as either an agent or assessor.

Responsibilities

  • Maintain and develop internal quality standards.
  • Provide constructive feedback to agents.
  • Publish weekly quality reports on performance.

Skills

Excellent interpersonal skills
Analytical/problem solving skills
Computer literacy
Ability to work as part of a team

Education

National senior certificate-Grade 12
Job description
A leading financial services group in KwaZulu-Natal is seeking a Quality Assessor to enhance quality performance and ensure regulatory compliance. Responsibilities include monitoring service interactions, providing feedback, and developing quality standards. The ideal candidate should have a Grade 12 certificate, strong analytical skills, and a background in financial services. This role promises to foster teamwork and exceeds customer expectations.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.