EMEA Customer Success Manager: Growth & Onboarding

Approvalmax Limited; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A technology solutions company is seeking a motivated Customer Success Manager to enhance customer relations and drive growth in Cape Town. Responsibilities include onboarding customers, managing relationships, and tracking performance. The ideal candidate has at least 2 years of experience in customer management with a strong track record in SaaS. This full-time position offers remote office assistance and generous time off.

Benefits

26 days paid time off

Service years recognition financial reward

Regular performance-based compensation reviews

Qualifications

• 2 years of experience in customer management, account management, or similar roles in SaaS.
• Strong track record of driving customer success, retention, and revenue growth.
• Exceptional organizational skills and ability to manage multiple projects.

Responsibilities

• Guide customers through onboarding with resources and training.
• Develop relationships, acting as the primary contact for customers.
• Monitor performance metrics and provide insights.

Skills

Customer management

Account management

SaaS knowledge

Excellent communication

Problem-solving

Organizational skills

Job description

A technology solutions company is seeking a motivated Customer Success Manager to enhance customer relations and drive growth in Cape Town. Responsibilities include onboarding customers, managing relationships, and tracking performance. The ideal candidate has at least 2 years of experience in customer management with a strong track record in SaaS. This full-time position offers remote office assistance and generous time off.