Quality Assurance Specialist – Customer Experience Champion

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services group in KwaZulu-Natal is seeking a Quality Assessor to enhance quality performance and ensure regulatory compliance. Responsibilities include monitoring service interactions, providing feedback, and developing quality standards. The ideal candidate should have a Grade 12 certificate, strong analytical skills, and a background in financial services. This role promises to foster teamwork and exceeds customer expectations.

Qualifications

• Must have a clear HR record.
• Internal employee of Huntswood with Close Brothers or OVO QA.
• Experience in call monitoring as either an agent or assessor.

Responsibilities

• Maintain and develop internal quality standards.
• Provide constructive feedback to agents.
• Publish weekly quality reports on performance.

Skills

Excellent interpersonal skills

Analytical/problem solving skills

Computer literacy

Ability to work as part of a team

Education

National senior certificate-Grade 12

Job description

A leading financial services group in KwaZulu-Natal is seeking a Quality Assessor to enhance quality performance and ensure regulatory compliance. Responsibilities include monitoring service interactions, providing feedback, and developing quality standards. The ideal candidate should have a Grade 12 certificate, strong analytical skills, and a background in financial services. This role promises to foster teamwork and exceeds customer expectations.