Customer Service Agent-Jobs in Südafrika

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory Card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital, G-Technology, SanDisk and WD brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

As a vital part of it, in your role as Channel Sales Manager, South Africa, you will report directly to the Regional Director, and be responsible for selling Western Digital Storage Solutions.

• Desktop / NAS / Smart Video – HDD.
• Consumer Storage Solutions / External Hard Drives.
• Enterprise Storage Solutions

You will also work to maintain strong relationships with existing distributors and customers, to manage the operation of and grow market share in the assigned channels. In addition, you will be responsible for setting up the distribution network by identifying key System Integrators/Installers and Security Camera Vendors in the channel. You should have a strong IT background with channel experience along with strong business development skills and the drive and execution to take tasks from start to finish.

You must be able to travel.

• Achieve the quarterly sales targets. Work closely with Distributors, assigning them quarterly targets.
• Set the distribution network for WD Devices Business
• Identify the key System integrators/Partners and develop/build the market for the brand with a focus on Enterprise and surveillance business.
• Work closely with Distributors, and manage:
  • Pricing
  • Stock Distribution
  • Orders and Forecast
  • Payments.
• Develop strong relationships with existing System integrators through:
  • Training
  • Seminars
  • Incentive Programs
• Build alliances with CCTV vendors to help develop and grow our surveillance hard drive business.
• Regular visits and meetings
• Responsible for building relationships and influencing the mind share of the customer to increase sales and market share while maintaining a competitive position and yielding the highest possible returns on sales.
• Collect, compile, and analyze information, i.e., competitive information, etc. to utilize in decision-making and business strategies.
• Work with and through other departments within the company to ensure that all sales activities meet/satisfy all business and/or legal requirements.
• Work closely with our marketing team to identify opportunities, plan for these opportunities, and execute them within the quarter.
• Use appropriate internal resources to meet customer requirements/schedules.

REQUIRED:

• Bachelor’s degree in business or equivalent experience.
• 3 – to 5 years of related experience in a similar sales role.
• In-depth experience and understanding of the South African IT Distribution/Channel landscape.
• Proven ability to achieve sales targets and develop new business.
• Strong business development skills

PREFERRED:

• Experience with CCTV vendors and surveillance hard drive business.
• Retail and E-Tail Experience.
• Effectively uses sales process, tools, and qualification procedures.

SKILLS:

• Excellent negotiation skills and is persuasive.
• Excellent oral and written skills in English
• Interact and communicate effectively with employees, vendors, contractors, and management on business matters in a business professional manner.
• Independent and adaptive team player
• Excellent customer presentation skills
• Excellent time management and communication skills
• Proficient with Salesforce.com and Microsoft Office
• Candidate will be self-motivated, driven, customer-oriented, resourceful, and enthusiastic.
• Ability to handle pressure and diverse issues simultaneously.
• Ability to work in a fast-paced and changeable environment while maintaining quality of work.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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