Strategic Customer Success Manager - Growth & Renewal

SEIDOR; Johannesburg, Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A rapidly growing cloud services provider in Johannesburg seeks an experienced Customer Success Manager to nurture client relationships and enhance satisfaction while driving revenue growth. The ideal candidate will have at least 5 years of customer-facing sales experience and a bachelor's degree. Key responsibilities include meeting targets and retaining customers to drive engagement and upsell opportunities.

Qualifications

• Minimum 5 years industry-relevant customer-facing sales and service experience.
• Must be willing to learn new skills and technologies.
• Essential knowledge in networking, routing, and firewalling.

Responsibilities

• Nurture and grow customer relationships to drive revenue.
• Drive customer loyalty by retaining and supporting existing customers.
• Meet predetermined targets and drive results aligned with expectations.

Skills

Customer-facing sales experience

Strong Microsoft Office 365 skills

Problem-solving orientation

Strong communication skills

Adaptability

Education

Bachelor's degree

Tools

CRM tools

Azure

AWS Public Cloud platforms

Job description

A rapidly growing cloud services provider in Johannesburg seeks an experienced Customer Success Manager to nurture client relationships and enhance satisfaction while driving revenue growth. The ideal candidate will have at least 5 years of customer-facing sales experience and a bachelor's degree. Key responsibilities include meeting targets and retaining customers to drive engagement and upsell opportunities.