Customer Service Agent jobs in South Africa
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Job summary
A hospitality management firm in Cape Town is seeking a Front of House Operations Manager. You will ensure the smooth operation of the reception area, supervise housekeeping activities, and handle staff training and performance appraisals. This role demands excellent organizational skills, a strong focus on customer service, and management experience in a hospitality environment. Join a professional team dedicated to maintaining high service standards in a vibrant setting.
Responsibilities
- Ensure smooth operation of the reception area.
- Ensure guests are greeted, checked in and allocated rooms promptly.
- Ensure that all front of house areas are clean and tidy.
- Ensure smooth operation of the reception area
- Ensure guests are greeted, checked in and allocated rooms promptly and courteously
- To ensure reservations are taken correctly and courteously
- Ensure credit control procedures are strictly adhered to
- To ensure guest accounts and O status is kept up to date
- Ensure effective and speedy check out facilities
- Ensure collection and delivery of luggage to rooms is done efficiently
- To ensure that the hotel entrance is correctly managed
- Ensure that rooms are serviced and maintained to the standards
- Make sure all front of house areas are clean and tidy at all times
- Ensure the smooth operation of Housekeeping on a daily basis
- Daily spot checks of suites and rooms to ensure VNL standards
- Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
- Reporting and follow up of all maintenance issues pending or outstanding
- Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
- Be familiar with the Health & Safety measure of the property
- To ensure regular on-the-job training is training place in your departments
- Ensure dress code of staff is up to standard
- Holding regular performance appraisals with senior staff, identifying areas for development and training needs
- Be readily available to deal with problems and complaints
- To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
- Ensure accurate and timeous submission of all reports and administrative work
- Prepare and submit annual budgetary information and updates as required by Financial Manager
- To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)
- To attend all management meetings as required
The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.