Tourism à Afrique du Sud

Inbound Travel Specialist (Travel/Tourism)

Our client is Southern Africa's leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges to restaurants. They are driven by a commitment to exceptional quality, service and value; its people-centered business philosophy; the development of mutually rewarding partnerships; constant innovation; and world-class technology.

Our client is seeking an experienced Travel Specialist with strong inbound destination expertise in Southern Africa to design, cost, and manage high-quality, tailor‑made travel experiences. The role requires deep regional knowledge, excellent supplier relationships, and the ability to handle complex itineraries for international clients from enquiry through to post‑travel follow‑up.

Full‑time | Permanent

4 days in office (to start first 2 months 5 days in office)

Bryanston, Johannesburg

• Matric/Grade 12
• Minimum 5–7 years’ experience as an inbound travel consultant/specialist
• Proven expertise in Southern Africa inbound travel
• Strong knowledge of FIT travel, luxury and/or experiential travel
• Excellent itinerary‑building, logistics and costing skills
• Experience working with international source markets
• High attention to detail and strong organizational skills
• Confident communicator with excellent written and spoken English

• Experience with Tourplan, Wetu
• Proficient in Microsoft Office / Google Workspace and applications
• Comfortable working with Customer Rates Manuals and booking platforms
• Excellent South African and Regional geographic knowledge
• Strong logistical knowledge

• Destination-driven and detail‑oriented
• Calm under pressure with strong problem‑solving skills
• Commercially aware with a service‑first mindset
• Self‑motivated, accountable, and collaborative
• Attention to detail is essential
• A mature approach when dealing with people
• Capacity for dealing with employers and workers at all levels
• Confidentiality, tact and discretion when dealing with people
• Excellent planning, organizational, and analytical skills
• Excellent verbal and written communication skills
• Integrity and Honesty
• Excellent Problem solving skills
• A desirable aspect would be Italian speaking but this is not strongly required.

• Design bespoke itineraries across Southern Africa (e.g. South Africa, Botswana, Zimbabwe, Zambia, Mozambique, Eswatini, Lesotho)
• Handle inbound enquiries from international trade partners
• Provide accurate, creative, and well‑presented proposals within agreed turnaround times
• Confidently upsell experiences while maintaining value and guest satisfaction

• Manage bookings end‑to‑end: confirmations, amendments, reconfirmations, and final documentation
• Liaise with hotels, lodges, guides, transport providers, and DMC partners
• Ensure seamless handover to operations and support teams where applicable
• Handle high‑value and complex FIT bookings with minimal supervision

• Maintain up‑to‑date product and destination knowledge across Southern Africa
• Build and nurture strong supplier relationships
• Negotiate rates, allocations, and added value where appropriate
• Contribute to product development and itinerary innovation

• Ensure accuracy of costing and margins
• Proactively resolve issues and manage changes or emergencies professionally
• Deliver a consistently high level of service aligned with brand standards