Remote BPO Client Account Manager – US Campaigns

ISTA Personnel Solutions; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global BPO call center company is seeking an experienced Client Account Manager to oversee multiple client campaigns. The ideal candidate will excel in client relationship management and operational leadership, ensuring high-quality service and performance improvement. Key responsibilities include managing client expectations, leading teams, tracking performance metrics, and implementing process improvements. This role is remote and requires flexibility in working hours, including South African and US public holidays.

Qualifications

• Proven experience in the BPO Industry.
• A minimum of 2 years' experience as Account Manager.
• Experience handling US Healthcare Campaigns is a plus.
• Excellent verbal and written English skills.
• A dynamic personality with a positive and proactive attitude.

Responsibilities

• Manage daily operations across client accounts effectively.
• Track KPIs and identify areas for improvement.
• Serve as the client liaison for concerns and issues.
• Lead and motivate team members in a fast-paced environment.
• Prepare reports on account performance using data-driven insights.

Skills

Client relationship management

Problem-solving

Communication skills

Leadership

Performance tracking

Job description

A global BPO call center company is seeking an experienced Client Account Manager to oversee multiple client campaigns. The ideal candidate will excel in client relationship management and operational leadership, ensuring high-quality service and performance improvement. Key responsibilities include managing client expectations, leading teams, tracking performance metrics, and implementing process improvements. This role is remote and requires flexibility in working hours, including South African and US public holidays.