Customer Service Manager jobs in Singapore

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career.

Your Opportunity Starts Here.

Be part of a purpose‑driven team that supports the growth of essential industries‑healthcare, education, and services that keep our economy running. At OCBC, you'll work with experienced leaders and product specialists to deliver impactful financial solutions. You'll gain deep sector exposure, sharpen your credit and advisory skills, and help clients achieve their ambitions.

As a Relationship Manager, you will manage and grow a portfolio of corporate clients in the healthcare, education, and essential services sectors. You will be responsible for deepening client relationships, identifying business opportunities, and delivering tailored banking solutions in collaboration with internal stakeholders. This role offers a strong platform for career development in sector‑focused commercial banking.

• Manage a portfolio of mid‑sized corporate clients across healthcare, education, and essential services.
• Build trusted relationships with key decision‑makers and understand their business models, challenges, and growth plans.
• Conduct regular client engagements to identify financing, cash management, and advisory needs.

• Collaborate with product partners (Cash, Trade, Treasury, Global Markets, Investment Banking) to structure and deliver integrated solutions.
• Prepare and present credit proposals with sound financial and cash‑flow analysis.
• Support execution of lending, trade, and treasury transactions, ensuring smooth delivery and client satisfaction.

• Identify and pursue new business opportunities within existing and new clients.
• Drive cross‑sell of transaction banking, treasury, and digital solutions to deepen wallet share.
• Stay informed on sector trends and regulatory developments to proactively advise clients.

• Maintain high credit standards and ensure timely review of accounts.
• Monitor portfolio quality and flag early warning signals.
• Ensure compliance with internal policies, regulatory requirements, and conduct standards.

• Bachelor's degree in Business, Finance, Economics, or a related field.
• VP/AVP level – At least 5 years of experience in corporate or commercial banking, preferably with exposure to healthcare, education, or essential services sectors.
• Strong credit analysis and financial modelling skills.
• Excellent interpersonal and communication skills, with the ability to engage senior stakeholders.
• Proactive, client‑focused, and results‑driven.
• Team player with strong collaboration and execution discipline.

• Growth in portfolio revenue, loan book, and fee income.
• High client satisfaction and retention.
• Quality credit submissions and sound risk management.
• Effective collaboration with product and internal teams.
• Contribution to team initiatives and knowledge sharing.

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.