Mandarin-Speaking Customer Care Pro (Contract Role)

Daikin Airconditioning (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading air conditioning company in Singapore is seeking a customer service representative for a renewable contract position. Responsibilities include responding to customer inquiries via phone, email, and live chat, addressing complaints, and collaborating with departments to resolve issues. Candidates should hold a minimum GCE 'O' level, possess good communication skills, and ideally have experience in customer service or retail. Proficiency in Mandarin is an advantage.

Qualifications

• Minimum GCE 'O' level required.
• Good communication skills with a positive attitude.
• Ability to meet tight deadlines.
• Computer literacy, particularly with Microsoft applications.
• Experience in call centre/customer service preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information about products and services.
• Address and resolve customer complaints and concerns.
• Collaborate with other departments for issue resolution.
• Maintain accurate records of customer interactions.

Skills

Good communication skills

Ability to handle pressure

Customer oriented

Mandarin proficiency

Education

GCE 'O' level

Tools

Microsoft applications

Job description

A leading air conditioning company in Singapore is seeking a customer service representative for a renewable contract position. Responsibilities include responding to customer inquiries via phone, email, and live chat, addressing complaints, and collaborating with departments to resolve issues. Candidates should hold a minimum GCE 'O' level, possess good communication skills, and ideally have experience in customer service or retail. Proficiency in Mandarin is an advantage.