Program Administrator & Customer Service Administrator

Sanmina-SCI Systems Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading electronics manufacturing company in Singapore is looking for a skilled professional to manage New Product Introductions and analyze customer demand. Ideal candidates should have a degree or diploma, with at least 2 years' experience in electronics manufacturing. Proficiency in MS Office, particularly Excel and PowerPoint, is necessary, along with strong communication skills and attention to detail. This role involves critical responsibilities including pricing preparations and upholding KPIs. Join a dynamic team to support customer delivery expectations.

Qualifications

• Minimum 2 years of experience in Electronics Manufacturing or related field.
• Customer/account management background is preferred.
• Proficient in MS Excel (e.g., pivot tables, vlookup) and PowerPoint.

Responsibilities

• Manage New Product Introduction (NPI) based on customer request.
• Work with Customer Focus Team to set up Device Master Records.
• Analyze customer demand fluctuations before loading into MRP system.
• Handle engineering change orders from customers.
• Prepare pricing for submission to customers.
• Uphold Plant Key Performance Indicators (KPIs).
• Prepare PowerPoint presentations for events.
• Monitor production output and arrange delivery.
• Maintain proper documentation.
• Manage additional duties as assigned.

Skills

Customer communication

Excel proficiency

Attention to detail

Independent work

Education

Degree / Diploma in any discipline

Tools

Google Sheets

Agile/Oracle

MS Office

Google Drive

Google Slides

Job description

Job Responsibilities

• Manage New Product Introduction (NPI), small lot quantity or SBR builds based on customer request.

• Understanding the product data package release by customer and work with Customer Focus Team (CFT) to set up the Device Master Records (DMR) in Agile/Oracle.

• Demand management – analysis customer demand fluctuation, prior to loading into MRP system. Work closely with Project SCP on material clear to build. Also, to work with Production to fulfill customer delivery expectation.

• Change management – working with Customer Focus Team and Product Data Management (PDM) upon receiving Engineering Change Order (ECN) from customer.

• Work on pricing (such as quarterly product selling price, NRE cost, rework cost and any other special charges if applicable) for submission to customer.

• To uphold Plant Key Performance Indicator (KPI), such as On-Time delivery, Account receivable (following up with customer for any overdue invoices), timely E&O clearance with customer etc.

• Preparation of PowerPoint presentation package for events such as QBR or customer visit, as well as hosting the customer during plant visit.

• Monitoring of production output and arranging of delivery to customer.

• Proper housekeeping of documentations.

• Manage other adhoc duties that may be assigned by Program Manager.

Job Requirements

• Degree / Diploma in any discipline or equivalent.

• Minimum 2 years of experience in Electronics Manufacturing industry or in a related field, as well as customer / account management background is preferred.

• Proficient in MS office applications, particularly in Excel (e.g., pivot tables, vlookup) and PowerPoint.

• Proficient in Google sheet, Google drive and Google Slides.

• Good communication skills.

• Demonstrated attention to detail.

• Able to work independently, fast learner and proactive.