Admin Assistant & Customer Service Officer

Capital Human Resource Management Pte. Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading HR management firm in Singapore is looking for an organized Admin Assistant cum Customer Service Officer to provide administrative support and exceptional service to their Retail Client. The ideal candidate will have at least 2 years of customer service experience, excellent communication skills, and the ability to manage complaints professionally. The role offers a competitive salary, career development opportunities, and a friendly team culture with flexible work arrangements.

Benefits

Competitive salary and benefits package

Opportunities for career development

Flexible work arrangements

Friendly team culture

Qualifications

• Minimum 2 years of experience in Customer Service or as a Retail Assistant.
• Strong communication skills, both over the phone and in writing.
• Customer-oriented mindset with the ability to handle difficult situations.

Responsibilities

• Perform accurate and timely data entry tasks.
• Schedule appointments or delivery jobs within allocated time slots.
• Handle incoming customer calls and enquiries professionally.
• Resolve customer queries related to delivery and service issues.
• Manage customer complaints efficiently.
• Maintain and monitor inventory levels of office supplies.

Skills

Customer service experience

Strong communication skills

Organizational skills

Multitasking ability

Problem-solving skills

Job description

About the role

We are seeking a highly organised and customer-focused Admin Assistant cum Customer Service Officer to join our dynamic team at Capital Human Resource Management Pte. Ltd in Tai Seng, North-East Region. In this full-time role, you will be responsible for providing administrative support and exceptional customer service to our Retail Client, playing a vital part in the smooth running of our operations.

What you'll be doing

1. Perform accurate and timely data entry tasks.
2. Plan and schedule appointments or delivery jobs within allocated time slots.
3. Handle incoming calls, messages, and customer enquiries, ensuring a high level of customer service.
4. Resolve customer queries related to dispenser issues, delivery time slots, and other service matters.
5. Manage and resolve customer complaints professionally and promptly.
6. Handle the printing and filing of invoices and other administrative documents.
7. Maintain and monitor inventory levels of office supplies and manage distribution of office stationery.
8. Provide customers with product information, pricing, and delivery details, and coordinate with relevant departments as needed.
9. Support general administrative tasks and perform any other ad-hoc duties assigned by management.
10. Liaise with technicians and delivery personnel to ensure they have the correct payment devices, documents, and sufficient goods for their scheduled jobs.

What we're looking for

1. Minimum 2 years of experience in Customer Service or the Retail Assistant.
2. Strong communication skills, both over the phone and through text.
3. Good organizational and multitasking abilities.
4. Customer-oriented mindset with the ability to manage difficult situations professionally.
5. Basic proficiency in administrative tasks (data entry, filing, scheduling, etc.).

What we offer

At Capital Human Resource Management Pte. Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In this role, you can expect:

• 5 Days (Monday–Friday): 09:30 - 17:30
• Competitive salary and benefits package
• Opportunities for career development and training
• Friendly and collaborative team culture
• Flexible work arrangements and work-life balance initiatives

If you have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Click the Apply Now button to start your application.

Application Instructions

Submit your CV in MS Word format, including:

• Educational background
• Work experience in point form
• Reasons for leaving each positionCurrent & expected salary
• Date of availability / notice period

We regret that only shortlisted candidates will be notified. Your profile will be kept in our database for future career opportunities.

We wish you all the best in your job search.

Hou Shenglong Kyan
Registration No.: R1435754
EA License No.: 19C9570