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Regional Service Manager Asia
Job summary
A service solutions company based in Singapore is seeking a Regional Service Engineer to provide technical support to customers worldwide. The ideal candidate has over 5 years of experience in maintenance and repair within the reefer industry, a strong technical background, and is fluent in both English and Mandarin. Responsibilities include on-site visits, training, and liaising with various stakeholders. A competitive compensation package and a focus on work-life balance are offered.
Benefits
Qualifications
- More than 5 years’ hands-on maintenance and repair experience in the reefer industry.
- More than 5 years’ experience interacting with stakeholders at all organizational levels.
- Must possess an international driver’s license and certificates to work on refrigeration systems.
Responsibilities
- Provide remote and on-site technical support to customers and service providers.
- Install GT systems in support of trials, testing and deployment.
- Liaise with engineering and IT to solve customer issues.
Skills
Education
As Regional Service Engineer you provide service to Globe Tracker’s customers worldwide. You interact with customers to offer on‑site and off‑site technical support for the Globe Tracker products. This position is based in Singapore and blends office work with frequent on‑site visits; travel to customer sites is common. Your average workday is 8 hours and the work week is 40 hours, though it can vary depending on the tasks at hand.
- Be the first contact point for customers and service providers for any issues, questions, product trouble, etc.
- Provide remote and on‑site technical support to customers and service providers.
- Provide remote and on‑site troubleshooting and installation training.
- Install GT systems in support of trials, testing and deployment.
- Establish and maintain close contact with reefer unit OEMs and commissioning agents.
- Liaise with GT Product Support & Engineering and GT IT to solve customer issues.
- Work on‑site with depots, customers and factories requiring travel.
- Support GT Engineering with product development and testing.
- Support GT IT with product development and the development of service bulletins, installation instructions, and troubleshooting guides.
- Support warranty processes and continuous development and improvement of GT processes.
- Education: Successfully completed mid‑ or high‑level technical education, preferably in electrics and/or electronics; completed required EH&S courses; completed manufacturer‑specific training/courses.
- Experience: More than 5 years’ hands‑on maintenance and repair experience in the reefer industry; more than 5 years’ experience interacting with stakeholders at all organizational levels.
- Specific skills: Strong technical background; structured fault‑finding approach; able to handle multiple tasks simultaneously; fluent in English (verbal and written); fluent in Mandarin (verbal and written).
- Personal characteristics: Calm, patient, does not panic in stressful situations; organized and structured approach to work; get‑the‑job‑done attitude; not afraid to ask for support when needed.
- Licenses: International driver’s license; possession of certificates required to work on refrigeration systems.
- Competitive compensation package.
- Employee focused work‑life balance and team building.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.