Customer Care & Sales Support Executive

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Customer Care and Account Support professional. This role involves supporting sales specialists, managing quotations, and performing post-sales follow-up to ensure customer satisfaction. Candidates should have strong analytical skills for generating reports and resolving any billing issues. The position requires a dedicated approach to customer care and compliance. This is a full-time role with a contract duration of 12 months, based in Singapore.

Qualifications

• Experience in sales support and customer care roles.
• Strong analytical skills for deep dive reporting.
• Ability to resolve billing disputes and maintain compliance.

Responsibilities

• Support Sales Specialists in raising quotations for customers.
• Validate Master Service Agreements as per product policies.
• Assist in post-sales follow-up to ensure order execution.
• Process billing adjustments and resolve disputes.
• Perform deep dive analytics and generate sales reports.

Skills

Sales support

Billing adjustments

Analytics and reporting

Excellent communication

Customer satisfaction

Job description

Location: Choon Guan St (Near Tanjong Pagar MRT)

Contract duration: 12 months

Working hours: Mon – Thurs (8.30am – 6pm), Fri (8.30am – 5.30pm)

Customer Care and Account Support

• Support Sales Specialists to raise quotation to customers using standard templates and perform online bidding for Government accounts.

• Validate Master Service Agreement (MSA) in accordance with product policies and upload into e-ordering portal.

• Assist Sales Specialists to perform post-sales follow-up work to track status and ensure orders/requests are completed and executed correctly.

• Process billing adjustments and revisions accurately while investigating and resolving billing disputes to ensure customer satisfaction and compliance.

• Ensure accurate and timely bill uploads for government agencies, complying with regulations for smooth processing.

• Perform any pre-sales/post-sales activities as and when required by Sales Specialists

Reporting

• Perform deep dive analytics and reporting on mobile usage to provide insights to customers, operations team.

• Generate monthly reports required for Sales Specialists (SSs)

• Identify revenue leakages, cost savings, and recommend plans for recovery or improvement.

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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