Social Services jobs in Singapore

We are now looking for a talented and experienced Lead Engineering Manager to join us in this mission to lead and manage technical teams of software engineers, DevOps engineers, infra/integration engineers and UX designers to design world class Salesforce applications for Service Cloud and/or Public Sector Solutions. As a Lead Engineering Manager, you will oversee the development of innovative Salesforce solutions aligned with the product vision of CaseCentral, a case management platform at the Ministry of Social and Family Development (MSF).

• Form part of the CaseCentral Product Office with the Product Director and Product Strategy Lead to manage the entire product development cycle, from conceptualisation, to getting buy-in with internal and external stakeholders, till delivering the product to end users.

• Lead the software engineering, DevOps, infra/integration technical functions in the product team and make technical decisions as well as advise the team on the software development approach to take, considering the trade-offs between the approaches and mitigating known drawbacks.

• Define engineering scope of work based on defined features and requirements and oversee the day-to-day development, working closely with Product Director, Product Strategy Team and agile development team on project schedule, issues and escalation.

• Work with Product Director and Product Strategy Lead to craft and refine user stories by providing technical analysis; and building the Product Backlog with prioritization to define software features and implement software releases that meet their business needs.

• Review and participate in technical proposal or solution, system design and architecture to ensure they are of quality, while adhering to all standards, governance, and policies.

• Manage IT team’s resources and resource allocation, including securing approval; monitor and track project resource usage.

• Integrate software engineering, DevOps, infra/integration guidelines and processes, considering industry best practices and tools, into software development activities.

• Propose feasible ideas and solutions, or engage subject matter expert to provide aid and improve the quality of the product.

• Coordinate with relevant teams of interfacing systems to ensure smooth end-to end workflows can be achieved reliably, and efficiently.

• Work with Product Owner, Product Manager and Development Team to plan and design UAT, coordinate and monitor progress and ensure acceptance of UAT.

• Review and ensure that all documentations are complete and of quality.

• Maintain and continuously refine Product Backlog.

• Guide the engineering team to configure and customise production quality code and to deliver solutions to the end users.

• Partner with cross-functional teams such as product strategy, ops, policy etc. to develop, implement and continuously improve quality, reliability, security and maintainability of software releases within the Salesforce implementation.

• Foster a culture of learning, experimentation and continuous improvement in the software engineering team.

• Contribute to recruitment efforts as part of recruitment panel, particularly for Salesforce roles.

• Keep abreast of new AI and software engineering practices and technologies as well as proactively identify and initiate software engineering initiatives that leverage Salesforce capabilities to maximise impact on public good in the social services sector and continuously improve the software engineering’s team internal workflow and practices.

• Relevant qualifications in Computer Science, Computer or Electronics Engineering, Information Technology or related fields.

• Minimum 10 years of relevant experience in software engineering, solution engineering or system engineering, with at least 6 years of hands-on experience.

• At least 3 years of business analyst experience in software development projects and Agile methodologies e.g. SCRUM.

• Minimum 3 years’ experience working in an Agile environment and Cloud platform.

• Experience with Government Commercial Cloud (GCC) environment.

• Over 8 years of experience working with Salesforce, including at least 2 years in a leadership role.

• Proven track record of implementing large-scale, high-availability Salesforce solutions, preferably in the public sector or social services.

• Proven track record of people management and developing team members’ careers and motivation.

• Salesforce Certifications: Required - Salesforce Advanced Administrator, Salesforce Platform App Builder, Salesforce Platform Developer I, Salesforce Platform Developer II. Preferred - Salesforce Service Cloud Consultant, Salesforce Experience Cloud Consultant, Salesforce Omnistudio Consultant.

• Extensive Salesforce development and customization experience, including Apex, Visualforce, Lightning, API integrations, and data migration.

• Strong understanding of Salesforce public sector solutions and case management systems.

• Competent in Python and Java programming languages.

• Skills in business case and user-story development, communication, collaboration, and technical knowledge of web, mobile, and Cloud technologies.

• Experience with Confluence and JIRA.

• Knowledge of data protection regulations and privacy considerations in social services.

• Leadership and mentoring skills, with at least 2 years of coaching Salesforce developers.

• Passion for engineering excellence and public good, with strong communication and adaptability skills.

• Ability to work independently under pressure, meet deadlines, multitask, and prioritize effectively.

“We are Professionals with Passion for People” The Ministry of Social and Family Development (MSF) develops policies, community infrastructure, programmes and services to nurture resilient individuals, strong families and a caring society. Our mission is to shape the future of Singapore and help citizens achieve their hopes and aspirations. A career in MSF offers the chance to make a meaningful difference in social services and public welfare.