Customer Service Officer

DIMENSIONS INTERNATIONAL COLLEGE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking a Customer Service Officer to facilitate student interactions and manage customer enquiries. The role requires a capable communicator with excellent interpersonal skills and a proactive attitude. Responsibilities include responding to customer queries, conducting orientations, and overseeing administrative tasks at the Bukit Timah Campus. The position offers a competitive salary ranging between $2300 to $3200 per month, depending on experience. Interested candidates should send their resumes to the designated HR contact.

Qualifications

• Able to communicate professionally and with confidence.
• Must be willing to work extended hours during events.

Responsibilities

• Respond to customer enquiries via phone calls or face to face.
• Conduct orientation for new students.
• Coordinate marketing activities including road shows.

Skills

Customer focused

Excellent interpersonal skills

Proactive communication

Team player

Job description

Hiring: Customer Service Officer!

Location: Bukit Timah Campus (nearest MRT: Beauty World Station)

Working hours: Mon-Fri 9am-6pm, Sat 9am-1pm (Alternate Saturday)

Salary range: $2300-$3200 per month (commensurate with experience)

Responsibilities:

• Respond to customer enquiries via phone calls or face to face
• Administration of enrolment; including preparation of documentations
• Conduct orientation
• Providing customers with details and information on course enquiries
• Liaise with parents on students' matters
• Operational duties of Customer Service department
• Coordinating and marketing of activities including road shows, preview talks and exhibitions
• Other duties as assigned by the Management

Requirements:

• Customer focused and proactive, able to communicate professionally and with confidence
• Resourceful team player with excellent interpersonal skills
• Must be willing to work extended hours during events/open house etc

Interested candidates, please send in your resume to: HR @ DIMENSIONS.EDU.SG & state in the subject as "Customer Service Executive (BT Campus)".

We regret that only shortlisted candidates will be notified.