Customer Care Representative

Daikin Airconditioning (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading air conditioning company in Singapore is seeking a customer service representative for a renewable contract position. Responsibilities include responding to customer inquiries via phone, email, and live chat, addressing complaints, and collaborating with departments to resolve issues. Candidates should hold a minimum GCE 'O' level, possess good communication skills, and ideally have experience in customer service or retail. Proficiency in Mandarin is an advantage.

Qualifications

• Minimum GCE 'O' level required.
• Good communication skills with a positive attitude.
• Ability to meet tight deadlines.
• Computer literacy, particularly with Microsoft applications.
• Experience in call centre/customer service preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information about products and services.
• Address and resolve customer complaints and concerns.
• Collaborate with other departments for issue resolution.
• Maintain accurate records of customer interactions.

Skills

Good communication skills

Ability to handle pressure

Customer oriented

Mandarin proficiency

Education

GCE 'O' level

Tools

Microsoft applications

Job description

Responsibilities

• Respond to customer inquiries and requests via phone, email, and live chat.
• Provide accurate and comprehensive information regarding products, services, policies, and procedures.
• Address customer complaints, concerns, and issues with empathy and professionalism.
• Analyze customer concerns and determine the best course of action for resolution.
• Collaborate with relevant departments to elevate and resolve complex issues.
• Follow established protocols and guidelines to ensure consistent service quality.
• Maintain detailed and accurate records of customer interactions and transactions.
• Document solutions, actions taken, and any follow-up required for each customer case.
• Stay up-to-date with the company's products, services, and updates.
• Strive to exceed customer expectations by providing outstanding service.
• Assist colleagues when needed to ensure a cohesive and efficient customer service experience.
• Follow company policies and procedures to ensure consistent and compliant service delivery.
• Adhere to data privacy and security guidelines when handling customer information.

Requirements

• Minimum GCE 'O' level
• Possess good communication skills and positive attitude
• Ability to handle pressure and tight deadlines
• Computer literate, knowledge in Microsoft applications is a must
• Customer Oriented
• Able to communicate with Mandarin-speaking customers
• Relevant call centre/customer service/retail experience preferred, entry-level candidates are welcome to apply

*This is a renewable contract position (4 months/ 1 year).