Customer Service Manager jobs in Singapore

The Opportunity:

Adecco is partnering with a global leader in logistics and supply chain solutions. The company provides end-to-end services across industries such as automotive, healthcare, and technology, specializing in air, ocean, ground, and contract logistics.

They are currently looking for a Customer Service Executive (Airfreight) to join their dynamic and inclusive team. This role offers a great opportunity to grow your career with a forward-thinking organization that values innovation, collaboration, and customer focus in shaping the future of logistics.

• Permanent and stable opportunity
• Location: Alps (Transportation provided at Sengkang, Tanah Merah, Ang Mo Kio, Tampines and Bedok)
• Work days:5.5 days, Monday - Friday (8:30am - 6pm), Sat (9am - 1pm)
• Salary up to$5800 + AWS + VB

The Job:

• Supervise and guide the Sea Freight customer service team to ensure smooth daily operations
• Coordinate with clients on standard operating procedures and ensure alignment with agreed service levels
• Participate in discussions for client-specific projects or escalated matters when required
• Prepare and review customer performance metrics and KPI reports
• Support the team in managing service escalations and customer issues in a timely manner
• Drive service recovery initiatives through root cause analysis and implementation of corrective actions
• Liaise with ocean carriers on booking matters, especially those escalated by the operations team
• Support freight management functions, including pricing discussions and rate negotiations

The Talent:

• Min. 5 years of professional experience in the freight forwarding industry.
• Proficiency in import/ export documentation will be advantageous

Next Steps:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package and email toweiling.chua@adecco.com
• Apply here and contact us to follow-up.

Chua Wei Ling | Personnel Registration No. R2197152

Adecco Personnel Pte Ltd | EA License No. 91C2918

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