Customer Service Mandarin (Work From Home)

Agensi Pekerjaan Mango Global Technologies Sdn Bhd; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment agency in Malaysia seeks a Customer Service representative for a work-from-home role. Applicants should be proficient in Mandarin/Cantonese and English, with a minimum of 1 year experience in customer service. Responsibilities include responding to customer inquiries through email and chat, making follow-up calls, and documenting interactions. This position requires permanent night-shift hours from Monday to Friday, offering benefits like EPF & SOCSO, medical and annual leave, in a supportive work environment.

Benefits

EPF & SOCSO

Medical leave

Annual leave

Rest & relax area

Qualifications

• Ability to read, write, and speak Mandarin/Cantonese and English.
• Minimum 1 year of experience in customer service.

Responsibilities

• Respond to customer inquiries through non-voice channels.
• Make outbound calls for follow-up or clarification.
• Document customer interactions and system-related activities.

Skills

Mandarin/Cantonese proficiency

English proficiency

Customer service skills

Education

SPM or Diploma

Job description

Customer Service Mandarin (Work From Home)

Applicants must be able to read, write, and speak Mandarin/Cantonese and English.

For more information, contact *****@mangoglobal.in or WhatsApp [phone].

Requirements

• Working hours: 9pm to 6am or 10pm to 7am, Monday to Friday.
• Permanent night‑shift work. Work‑from‑home opportunity.
• Education: SPM or Diploma.
• Freshers and experienced candidates are welcome.

Responsibilities

• Respond to customer inquiries and resolve platform operation issues through non‑voice channels (email, chat).
• Make occasional outbound calls to customers for follow‑up or clarification.
• Review and coordinate return and refund requests in a timely, professional manner.
• Handle user issues related to financial transactions and logistics.
• Manage account‑related inquiries, including platform permission issues.
• Accurately document customer interactions and system‑related activities in internal tools.
• Work toward achieving individual and team performance goals, including response times, customer satisfaction scores, and other KPIs.

Benefits

• 5 days working.
• Minimum 1 year of experience in customer service required.
• EPF & SOCSO.
• Medical leave.
• Annual leave.
• Rest & relax area.