Freelance Sales and Customer Service Role(work From Home)

WXF Trading (Malaysia) Sdn. Bhd.; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce service provider offers a Freelance Sales and Customer Service role allowing you to work from home. The position entails maintaining relationships with clients, identifying their needs, and supporting business growth through training provided by the company. Fresh graduates are encouraged to apply, with strong communication and negotiation skills desired. This role offers training, career growth, and the opportunity for a flexible schedule and performance bonuses.

Benefits

Training Provided

Commission

Flexible Schedule

Performance Bonus

Qualifications

• No educational or experience requirements; fresh graduates encouraged.
• Keen interest in emerging industries or AI.
• Proactive in handling tasks and thorough in task completion.

Responsibilities

• Maintain and deepen long-term relationships with existing customers.
• Identify customers’ needs and support their business development.
• Stay aware of food industry trends to meet client demand.

Skills

Proficiency in English

Strong communication skills

Negotiation skills

Innovative thinking

Team spirit

Tools

SAP

Job description

Freelance Sales and Customer Service Role (Work From Home)

WXF integrates internet technology with e-commerce platforms to deliver diverse services to American businesses in the food industry. By establishing long-term partnerships, the company aims to meet the stable and continuously growing market demand.

Work Location

Work From Home

Highlights

• The company directly allocates high-quality existing customer resources. By focusing on nurturing these clients, you can secure a stable income and ensure your efforts are duly rewarded.
• Provide professional training on international trade knowledge and product expertise.
• Provide secured collaboration service fees and allocate necessary resources to ensure efforts yield returns.
• You will have full autonomy to manage your own time in order to complete the deliverables agreed upon by both parties.
• Option to services remotely or in-office, with arrangements customized to individual preferences.
• A clear and accelerated career path awaits you — from the customer maintenance role to senior consultant, with corresponding growth opportunities available as soon as your capabilities advance.

Duties and Responsibilities

• Maintain and deepen long-term cooperative relationships with the high-quality existing customers assigned by the company.
• Acutely identify customers’ potential needs and support the sustained and sound development of their businesses through professional services.
• Maintain awareness of food industry trends to meet demand as a consultant.
• Collaboration requires no travel; client communication can be done via phone or internet, with orders managed in SAP.
• Participate in phased training covering foreign trade knowledge, industry trends, and AI updates, while providing continuous AI tool upgrades and tutorial support to empower client development.

Requirements of the Role

• No educational or experience requirements; fresh graduates are encouraged to apply.
• Proficiency in English.
• Strong communication and negotiation skills to convey information clearly, understand others, and proactively address issues.
• Friendly, with a strong team spirit. Uphold professional ethics and strictly maintain company trade secrets.
• Innovative thinker with strong market insight, able to seize opportunities and respond quickly.
• Keen interest in emerging industries or AI, with a commitment to continuous learning and exploration.
• Proactive in handling tasks, and thorough in task completion.

Training Details & Service Fee Plans

1. Training Period

• Duration: 1 month.
• The training is free, and our company will provide professional training during this period.
• Monday to Friday: from 6:00 AM to 3:30 PM (including a total of 1.5 hours for breakfast and lunch).
• Saturday: from 8:00 AM to 3:30 PM (including a total of 1.5 hours for breakfast and lunch).
• Format: Online courses covering product knowledge, sales skills, and software training.
• If you pass the training assessment, you will receive a service fee reward of 4,000 MYR (including a 3,700 MYR training allowance and an additional 300 MYR allowance).

2. After Passing the Training Assessment

• Stable Income Guarantee: Guaranteed service fee of no less than MYR 4,200 per month. As long as you diligently maintain clients and meet service standards, this income will serve as your solid financial foundation.
• Additional Achievement Rewards: When you successfully identify clients’ potential needs and facilitate new cooperation opportunities, you are also eligible for extra rewards.

3. About Equipment

1) To ensure the smooth progress of training and subsequent services, according to the characteristics of the independent contractor cooperation model, a dual‑screen computer is required.

Benefits

• Training Provided
• Commission
• Work From Home
• Flexible Schedule
• Training Program
• Career Growth
• Performance Bonus
• Allowance Provided