Client Services Specialist - Software Support (ID: 683394)

PERSOL; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

An innovative IT services company is seeking a Client Services Specialist to provide comprehensive support for its enterprise clients across the Asia-Pacific region. This role focuses on assisting clients with software usage, troubleshooting issues, and ensuring high-quality service delivery. Ideal candidates will have a background in IT or Computer Science, experience in client support, and strong problem-solving skills. This position offers a stable renewable contract with flexible work-from-home arrangements.

Benefits

Work-from-home arrangement

Stable renewable contract

Team-building activities

Annual health check-ups

Qualifications

• Diploma or Degree in IT, Computer Science, or related field is required.
• Experience in client, IT, or software support is preferred.
• Must be comfortable with remote support and learning software systems.

Responsibilities

• Provide client support and configure software for effective usage.
• Manage customer inquiries and troubleshoot technical issues.
• Support project implementation and internal team coordination.

Skills

Problem-solving skills

Customer-oriented mindset

Experience in client support

Strong communication skills

Education

Diploma or Degree in IT or Computer Science

Tools

Microsoft Office (Excel, Word, PowerPoint)

SQL

Jira

Salesforce

ServiceNow

Job description

Client Services Specialist - Software Support (ID: 683394)

Location: Kuala Lumpur, Malaysia (Work from Home; open to future office arrangement)

Working Hours: Shift-based (8am–5pm / 9am–6pm), 5 days/week

Employment Type: Renewable Contract (2–3 years)

About the Role

We are hiring a Client Services Specialist to support enterprise clients across the Asia‑Pacific region. This role focuses on providing system support, configuration, and customer assistance to ensure smooth daily operation of a software platform. You will work closely with clients and internal teams to resolve issues, support implementations, and deliver a high‑quality customer experience.

Key Responsibilities

• Provide client support and system configuration to ensure effective software usage
• Handle customer inquiries and technical issues mainly via email and remote support
• Assist in project implementation and coordination with internal teams
• Troubleshoot system issues, perform configuration changes, and support software updates
• Deliver user training and guidance on system features and best practices
• Manage data collection, imports, and basic analysis to support client needs
• Monitor system operations and address issues to minimize downtime
• Document issues, solutions, and contribute to knowledge base materials
• Escalate complex issues appropriately and ensure resolution within SLA
• Collect customer feedback and support continuous improvement initiatives

Requirements

• Diploma or Degree in IT, Computer Science, or related field
• Experience in client support, IT support, application support, or software services
• Strong problem‑solving skills and customer‑oriented mindset
• Comfortable with remote support and learning new software systems
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience with tools such as SQL, Jira, Salesforce, or ServiceNow is an advantage
• Fluent in English; additional APAC languages are a plus
• Willing to work shift hours and travel within APAC when required

What’s Offered

• Work‑from‑home arrangement (with future office flexibility)
• Stable, renewable contract with long‑term exposure
• Regional APAC experience
• Team‑building activities and annual health check‑ups
• Streamlined interview process (only one interview after assessment)