Mandarin Interpreters - (Work from home- Immediate joiners)

IntouchCX; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading customer experience solutions provider is seeking a Mandarin Interpreter to work remotely. You will provide high-quality interpretation services to assist customers in Kuala Lumpur City Centre. The ideal candidate must be fluent in both Mandarin and English, possess strong customer service skills, and have at least one year of experience in a customer service environment. This full-time position offers competitive salary and flexible working arrangements.

Benefits

Competitive salary

Flexible working arrangements

Comprehensive training programs

Opportunities for career advancement

Qualifications

• Must have minimum 1 year of experience in a customer service or call center environment.
• Ability to work independently and as part of a team.
• Adaptability to handle multiple tasks and changing priorities.

Responsibilities

• Provide accurate and efficient Mandarin interpretation services.
• Facilitate clear communication on video calls.
• Resolve customer issues professionally.

Skills

Fluency in Mandarin (C1 & C2 Level)

Fluency in English (C1 & C2 Level)

Strong customer service skills

Excellent communication skills

Job description

Mandarin Interpreters - (Work from home- Immediate joiners)

This is an exciting opportunity to work as a Mandarin Interpreter for INTOUCHCX MALAYSIA SDN. BHD. in a fully remote role. You will be providing high-quality Mandarin language interpretation services to assist customers located in Kuala Lumpur City Centre. This is a full-time position, offering the flexibility of working from home.

What you'll be doing

• Provide accurate and efficient Mandarin language interpretation services to support customer inquiries and concerns
• Facilitate clear communication between customers and support teams on Video calls.
• Resolve customer issues in a timely and professional manner
• Maintain a high level of customer satisfaction by delivering excellent service
• Adhere to company policies, procedures and service level agreements
• Continuously improve your language skills and interpretation capabilities

What we're looking for

• Fluency in both Mandarin ( C1 & C2 Level) and English( C1 & C2 Level), with the ability to interpret between the two languages accurately and efficiently
• Strong customer service skills and a passion for delivering exceptional experiences
• Excellent communication and active listening skills
• Ability to work independently and as part of a team
• Adaptability and the capacity to handle multiple tasks and changing priorities
• Minimum 1 year of experience in a customer service or call center environment

What we offer

• Competitive salary and bonus opportunities
• Flexible working arrangements, including the ability to work from home
• Comprehensive training and development programs to enhance your skills
• A collaborative and inclusive company culture that values employee wellbeing
• Opportunities for career advancement and professional growth

About us

INTOUCHCX MALAYSIA SDN. BHD. is a leading provider of customer experience solutions, specialising in multilingual contact centre services. With a strong presence in Kuala Lumpur, we are dedicated to delivering exceptional customer service and driving business success for our clients. Our company values of innovation, integrity, and teamwork are at the heart of everything we do.

Apply now for this exciting opportunity to join our dynamic team as a Mandarin Interpreter!