Customer Service Executive - Mandarin & English (Work from Home)

Tribe Digital; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading digital company in Malaysia seeks a Customer Service Executive fluent in Mandarin and English for a fully remote position. You will manage customer inquiries via live chat and email, resolve issues, and ensure service standards are met. Ideal candidates have at least 1 year of experience in customer service, particularly in mobile gaming or tech. Strong communication skills and availability for night shifts are required. Competitive salary of RM 3,000 offered.

Benefits

Basic Salary of RM 3,000

Paid Training Program

100% Work-from-Home Arrangement

Qualifications

• Minimum of 1 year experience in customer service, using live chat and email channels.
• Experience in mobile gaming or tech industry is preferred.
• Must have personal laptop, reliable internet, and be available for night shifts.

Responsibilities

• Manage high volumes of customer inquiries via live chat and email.
• Identify and resolve player issues effectively.
• Maintain service standards and achieve performance targets.

Skills

Fluency in Mandarin

Fluency in English

Customer service experience

Troubleshooting skills

Tools

Microsoft Office

Job description

Customer Service Executive - Mandarin & English (Work from Home)

We are seeking proficient Customer Service Executives to deliver world‑class support for a premier mobile gaming client. This is a fully remote opportunity to join an innovative team where your growth is our priority.

Key Responsibilities

• Manage high volumes of customer inquiries via live chat and email.
• Identify, troubleshoot, and resolve player issues with accuracy and speed.
• Maintain excellent service standards and achieve key performance targets.
• Utilize multiple software systems and Microsoft Office tools effectively.

Essential Qualifications

• Mandatory fluency in Mandarin and English (excellent written and verbal skills required).
• Minimum of 1 year of experience in customer service, specifically using live chat and email channels.
• Experience within a mobile gaming, tech, or call center environment is highly advantageous.
• Must have a personal laptop, reliable home internet, and be available for night shifts.

We Offer

• Basic Salary: RM 3,000
• Paid Training Program
• 100% Work‑from‑Home Arrangement

Application

• Are you available for a short interview on Tuesday or Thursday between 2:00 PM and 3:30 PM?
• Do you have own laptop and internet at home?
• Do you have experience in call centre/ customer service?
• Are you ok with salary RM3,000?
• Are you available to work on night shift, weekends and public holidays as per the roster?

Apply Now! If you are a communicative, solution‑oriented professional who can start immediately, we invite you to apply for this role. Submit your application via WhatsApp to 010‑9888905 for immediate consideration.

Only shortlisted candidates will be contacted.

Job Type: Full-time

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