Claims Associate & Analyst

KGW Logistics; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a detail-oriented Claims Associate Analyst to join their remote team. In this role, you will support U.S. partners by investigating claims, maintaining organized documentation, and contributing to process improvements. Candidates should have a degree in Business or related fields, possess strong analytical skills, and be able to work independently. This is a fully remote position, offering opportunities for growth in a supportive environment.

Benefits

100% remote position

Flexible working setup

Opportunity to work with U.S. logistics partners

Exposure to international claims processes

Qualifications

• Proven ability to conduct preliminary investigations and summarize findings.
• Experience with claims, logistics, or data analysis is an advantage.
• Must be organized and meticulous in documentation management.

Responsibilities

• Conduct initial investigations on client claim submissions.
• Maintain and organize claims documentation.
• Support reporting on DSP counter claims.
• Assist in the development of automation tools.
• Respond to client inquiries related to claims.
• Recommend process improvements using Excel functions.
• Contribute to continuous improvement efforts.

Skills

Strong command of English (both written and verbal)

Attention to detail

Strong analytical skills

Ability to work independently

Organizational skills

Education

Diploma or Degree in Business, Logistics, Finance, or a related field

Job description

Claims Associate Analyst (Work From Home)

Supporting our U.S. partners – AGS and SpeedX

KGW Group, in collaboration with our U.S. logistics partners AGS and SpeedX, is seeking a detail-oriented and proactive Claims Associate Analyst to join our remote team. This work-from-home role offers the opportunity to support a fast-paced, dynamic logistics environment and contribute to process improvements in claims handling.

About the Role

As a Claims Associate Analyst, you will support the claims team by conducting preliminary investigations, maintaining organized documentation, and assisting with various claim-related functions and reporting. This role requires strong analytical skills, initiative, and the ability to work independently while collaborating across time zones.

Key Responsibilities

• Conduct initial investigations on client claim submissions and summarize findings
• Maintain and organize claims documentation and digital filing systems
• Support reporting on DSP (Delivery Service Provider) counter claims
• Assist in the development of automation tools to streamline the claims process
• Respond to miscellaneous client inquiries and requests related to claims
• Recommend process improvements using Excel functions or other automation methods
• Contribute to continuous improvement efforts across the claims department

Requirements

• Diploma or Degree in Business, Logistics, Finance, or a related field
• Strong command of English (both written and verbal)Meticulous, organized, and detail-oriented
• Able to work independently in a remote setup with minimal supervision
• Willing to work according to U.S. business hours (EST/PST time zones)
• Previous experience in claims, logistics, or data analysis is an added advantage

Why Join Us?

• 100% remote position with flexible working setup
• Opportunity to work closely with leading U.S. logistics partners
• Exposure to international claims processes and automation projects
• Supportive team environment with growth potential