Mandarin-speaking Assistance Advisor (Travel & Healthcare)

Allianz; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global leader in travel insurance is seeking a Mandarin-speaking Assistance Advisor in Kuala Lumpur. This permanent, full-time role entails helping customers navigate travel and healthcare issues, coordinating care with providers, and managing policy-related inquiries. Ideal candidates should speak fluent Mandarin and possess strong problem-solving skills. This position offers competitive benefits, training, and opportunities for career growth in a hybrid work environment.

Benefits

Competitive salary

Medical insurance

Shift allowances

Annual bonus

Qualifications

• Experience in client-facing and coordination roles.
• Comfortable with rotating shifts including nights and weekends.

Responsibilities

• Handle inbound/outbound calls and emails in Mandarin and English.
• Coordinate hospital admissions and medical transfers.
• Log cases in CRM and follow through to resolution.

Skills

Fluent spoken Mandarin Chinese

Good English

Empathetic problem-solver

Teamwork

Job description

Mandarin-speaking Assistance Advisor (Travel & Healthcare)

Join a global leader in travel insurance and medical assistance in a permanent, full-time role with stable career growth and competitive benefits. Help customers in need, coordinate care with hospitals, and solve travel and health issues in real time across APAC, working with regional teams and gaining cross-border exposure.

What you will do

• Handle inbound/outbound calls and emails in Mandarin and English
• Explain policy coverage and claims; triage urgent medical/travel cases
• Coordinate hospital admissions, guarantees of payment (GOP), and medical transfers
• Liaise with providers (hospitals, clinics, airlines) and our assistance network
• Log cases in CRM; follow through to resolution; escalate when needed, and share ideas to improve CX

What you bring

• Fluent spoken Mandarin Chinese (written Mandarin is a plus) and good English
• Experience in client-facing and coordination roles (e.g., customer service/contact center, hospitality, travel/airline, logistics, healthcare admin, front office/concierge, account coordination)
• Calm, empathetic problem-solver with strong communication and teamwork
• Comfortable with rotating shifts (including nights, weekends, public holidays) (Operating hours: 07:00-22:00)

Nice to have, but not required

• Medical assistance, TPA, or medical claims experience
• Hospital coordination or nursing/healthcare background
• Experience in travel, airline, or insurance environment
• Additional languages (e.g., Cantonese, Malay, Thai)

Why join us

• Permanent, full-time role with stable career growth
• Make a real impact for travelers and patients worldwide
• Training, certifications, and clear career paths (quality, case management, medical network, operations)
• Competitive salary, shift allowances, medical insurance, flexible benefits, annual bonus
• Hybrid work options after probation (policy dependent)

Work schedule

• 5-day week, rotating shifts (Operating hours: 07:00-22:00)

Location

UOA Centre, KLCC, Kuala Lumpur (easily accessible)

If you\'re excited but not sure you meet every requirement, apply anyway—we value potential and a growth mindset.

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balan

83686 | Customer Services & Claims | Entry Level | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let\'s care for tomorrow.

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