Lodging Partner Associate, Korean Language Support

Expedia Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel technology company in Malaysia is seeking a Lodging Partner Associate fluent in Korean to support hotel and property partners. The candidate will handle inbound and outbound communications, ensuring prompt responses and excellent partner relations. This role requires a diploma or degree, alongside customer service experience, especially in the travel industry. Join a vibrant team that values diversity and inclusivity, and receive a comprehensive benefits package including travel perks and development resources.

Benefits

Comprehensive benefits package

Exciting travel perks

Career development resources

Flexible work model

Qualifications

• Proficiency in both English and Korean is essential.
• A diploma or degree in a related field is required.
• Customer service experience is a plus, especially in the hotel or travel industry.

Responsibilities

• Provide inbound and outbound support to hotel and property partners.
• Ensure accurate and prompt responses to inquiries.
• Promote excellent partner relations and resolve issues effectively.

Skills

Proficiency in English

Korean language skills

Customer service experience

Solutions mindset

Excellent time-management

Attention to detail

Education

Diploma or University Degree in a related field

Tools

Microsoft Office products

Call center support programs

Job description

Lodging Partner Associate, Korean Language Support

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees" passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

Introduction to the team

Our Corporate Functions are made up of teams that support Expedia Group, including Employee Communications, Finance, Traveler and Partner Service Platform, Legal, People Team, Inclusion and Diversity, and Global Social Impact and Sustainability.

The Lodging Partner Associate role sits on the Traveler & Partner Service Platform (TPSP) in the Corporate Functions division of Expedia Group. We bring functional excellence and expertise across three areas: operations, shared capabilities, and product and technology to deliver the best service and operations experience in travel.

In this role, you will

In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

• Promote excellent partner relations by managing accurate responses with a positive attitude and service behaviour
• Respond to inquiries or requests in inventory management, data entry and training
• Call partners to resolve current and future issues (questions, changes, etc.)
• Providing supplier self-service support and maintenance.
• Flexibly adhering to defined procedures, standards and performance expectations.

Experience and Qualifications

• Proficiency in English and Korean language skills
• Diploma, University Degree; related field; or equivalent related professional experience
• Experience in customer service-oriented industry will be a plus
• Hotel/Travel -industry experience will be a plus
• Fluency with internet, computer usage and web-based application skills
• Experience with Microsoft Office products and various call center support programs
• Solutions mindset and a real passion for the partner and the traveler experience
• Ability to handle situations effectively; to set expectations and deliver information in a positive way
• An individual who will take ownership of problem resolution
• Excellent time-management and prioritisation skills
• Listens carefully and attentively to others' opinions and ideas
• Listens to others' perspectives and clarifies meaning before responding
• Keen eye for detail and high level of accuracy
• Exercise good judgment in decision-making
• Assist in the resolution of Partner's questions and inquiries in booking, configuring, or consuming Expedia Group travel-related services. Adept at resolving issues efficiently and effectively
• Respond to inquiries or requests in Lodging finance, inventory management, technical problem solving and training
• Researches and analyzes data from various sources and tools to resolve customer issues
• Providing supplier self-service support and maintenance
• Identify when an issue might impact other or future customers and escalates to respectable teams to drive resolution
• Communicate with multiple parties (e.g., customers, partners, etc.) in multi channel (e.g., Phone, Email, chat, etc) needed to negotiate and resolve individual issues

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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