Travel Consultant Inbound / Outbound Travel

Holidaygogogo Tours Sdn Bhd; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A travel agency in Malaysia is seeking a Travel Consultant for inbound and outbound travel services. Responsibilities include conducting client consultations, designing detailed travel itineraries, and providing customer service across multiple channels. Candidates should have a Diploma/Degree in Tourism management or a related field, excellent language skills in Chinese, English, and Bahasa Malaysia, along with experience in the outbound tour industry, particularly in Asian countries. The role offers a hybrid working model.

Qualifications

• Diploma / Degree in Tourism management / Business admin & Management or equivalent to a business-related field.
• Excellent command of spoken and written Chinese, English and Bahasa Malaysia.
• Experience in outbound tour industry especially in China, Indonesia, Thailand & Vietnam.
• Experience in airline ticketing and customer service.
• Comfortable working with computers and mobile phones for long hours.

Responsibilities

• Conduct in-depth consultations with clients regarding travel needs.
• Design and customize travel itineraries.
• Respond promptly to customer inquiries.
• Collaborate with the Operational Support Team to ensure customer satisfaction.
• Maintain up-to-date client records.

Skills

Excellent command of spoken and written Chinese

Excellent command of spoken and written English

Excellent command of spoken and written Bahasa Malaysia

Good follow up skill

Basic computer skill (Outlook, Excel, Wordpress)

Education

Diploma / Degree in Tourism management / Business admin & Management

Tools

CRM systems

ManyChat

WhatsApp

Job description

Travel Consultant - Inbound / Outbound Travel (Hybrid)

Client Consultation & Itinerary Planning

Conduct in-depth consultations with clients to understand their travel needs, preferences, and budget.

Design, customize, and propose detailed travel itineraries, including tours, accommodations, transportation, and activities, with a focus on travel to Ovesea in Asian Country China, Vitenam and Indonesia.

Provide expert advice on destinations, visa requirements, travel insurance, and cultural nuances

Customer Service

• Respond promptly to customer inquiries across multiple channels (ManyChat, WhatsApp, phone, email).
• Follow up on leads to close bookings and collect deposits.
• Collaborate with the Operational Support Team to ensure seamless booking confirmations and customer satisfaction.
• Utilize the CRM system to track leads, update statuses, and log communications.

Administrative Duties:

• Maintain up-to-date client records and files.
• Stay informed about travel industry trends, destination updates, and health and safety protocols.
• Ensure compliance with company policies and industry regulations.

Requirements:

• Diploma / Degree in Tourism management / Business admin & Management or equivalent to a business-related field.
• Excellent command of spoken and written Chinese, English and Bahasa Malaysia.
• Experience in outbound tour industry especially Asian eg China, Indonesia, Thailand & Vietnam.
• Experience in airline ticketing and customer service role will be an added advantage.
• Good follow up skill and highly attentive to enquiry.
• Comfortable working with computer and mobile phone in long hours
• Basic computer skill (Outlook, excel, Wordpress)
• Willing to travel when necessary
• Willing to attend to customer enquiries & tour support via phone during weekend or PH (when necessary)

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