Airline Customer Experience Specialist

ManpowerGroup; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking customer service representatives to manage inbound inquiries and resolve customer issues effectively. Candidates should have strong communication skills and a commitment to delivering high-quality service. The role involves building customer relationships and ensuring satisfaction by providing efficient solutions. If you are detail-oriented and can handle diverse inquiries, this position offers opportunities for growth in a dynamic environment.

Qualifications

• Strong communication skills with diverse customer interactions.
• Customer-focused mindset committed to high-quality service.
• Ability to manage multiple inquiries within timeframes.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Identify customer needs, clarify information, and provide solutions.
• Build sustainable relationships by engaging customers effectively.
• Safeguard customer privacy and sensitive information.

Skills

Strong communication skills

Customer-focused mindset

Problem-solving skills

Ability to manage multiple inquiries

Team-oriented approach

Attention to detail

Job description

A leading customer service provider in Kuala Lumpur is seeking customer service representatives to manage inbound inquiries and resolve customer issues effectively. Candidates should have strong communication skills and a commitment to delivering high-quality service. The role involves building customer relationships and ensuring satisfaction by providing efficient solutions. If you are detail-oriented and can handle diverse inquiries, this position offers opportunities for growth in a dynamic environment.