Technical Customer Care Specialist - Rotational Shifts

Asia Recruit; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking a Customer Care Consultant to provide top-notch support to customers. The successful candidate will be responsible for handling calls, troubleshooting issues, and ensuring customer satisfaction. Candidates must have a minimum of SPM, Diploma, or Degree with at least a year of experience in a customer service role. The role includes rotational shifts and offers benefits like a phone rebate.

Benefits

Phone rebate

Qualifications

• Minimum SPM, Diploma, or Degree with at least 1 year experience.
• Experience in contact centre/service/BPO is an advantage.
• Fully vaccinated and Malaysian citizens only.

Responsibilities

• Handle incoming calls & inquiries from customers professionally.
• Troubleshoot network, billing & account issues.
• Follow up & resolve complaints to ensure customer satisfaction.
• Work closely with team members & leaders to ensure quality service.
• Escalate priority cases & participate in improvement initiatives.
• Upsell & cross-sell services when necessary.

Skills

Proficient in English (both spoken & written)

Experience in contact centre/customer service/BPO

Education

Minimum SPM, Diploma, or Degree

Job description

A leading recruitment firm in Malaysia is seeking a Customer Care Consultant to provide top-notch support to customers. The successful candidate will be responsible for handling calls, troubleshooting issues, and ensuring customer satisfaction. Candidates must have a minimum of SPM, Diploma, or Degree with at least a year of experience in a customer service role. The role includes rotational shifts and offers benefits like a phone rebate.