Customer Program Management Specialist

Celestica; Kedah; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global manufacturing company is seeking a skilled professional to manage customer accounts in Kedah, Malaysia. The role involves overseeing profitability, coordinating order management, and ensuring high customer satisfaction. Candidates should possess strong negotiation, problem resolution, and presentation skills, with a minimum of 5-6 years of experience. A Bachelor Degree in a related field is required. This position offers a dynamic work environment where effective communication and project management are key.

Qualifications

• Minimum of 5-6 years working experience in related fields.
• In-depth knowledge of manufacturing processes and supply chain management (SCM).
• Excellent communication skills with customers.

Responsibilities

• Manage customer account profitability and monitor efficiency.
• Coordinate order and demand management.
• Ensure customer satisfaction through regular communication and feedback.
• Provide performance reporting for Operations Reviews.

Skills

Customer contact skills

Negotiation skills

Problem resolution skills

Presentation skills

Project management

Interpersonal skills

Database management

Education

Bachelor Degree in relevant fields

Job description

With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.

Manages order & demand managements

ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE

Strong participation in pricing/bid preparation and the development and management of contract terms.

Manages and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).

Communicates frequently with customers to help ensure satisfaction with the company and the products.

Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.

Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.

Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Job Requirements:

In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.

In-depth knowledge of the business issues associated with manufacturing PCBs.

In-depth knowledge of product pricing, contracts and contract negotiations.

Thorough understanding of business risks and price make up (Value add and Materials)

Excellent customer contact, negotiation and problem resolution skills.

Good presentation, database management and computer skills.

Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.

Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Minimum at least 5-6 years working experience in related fields

Minimum education is Bachelor Degree in relevant fields